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Release Notes 2021

Written by Support

Release Notes 12/16/2021

Features

  • DKK and INR currencies have been added to the Stripe Gateway integration.

  • The 'Delay Capture' option has been added to the PayEngine gateway. This option allows you to authorize the payment on day 1 and capture it in “x” number of days. This can be found on the Settings > Providers page within the PayEngine payment gateway profile.

  • The email token {nextsubscriptionproduct} has been enhanced to include bundle products.

Resolved Issues

  • An issue was reported regarding Square gateway "Square TOKEN_ERROR - Exception when calling CustomersApi->createCustomerCard" errors. This has been fixed.

  • The API order_update method was returning the wrong response for offline orders. This has been corrected.

  • When creating PayPal orders using the API NewOrderWithProspect method, orders were being created with different billing and shipping information. This has been fixed.

  • In some cases, PayPal transactions were failing with the decline reason "Item amount must add up to specified amount subtotal (or total if amount details not specified))" when creating orders with discounts. This has been fixed.

  • An issue was reported regarding foreign characters not being properly sent to NMI gateway encoded with Unicode/UTF-8. This has been corrected.

Release Notes 12/09/2021

Resolved Issues

  • There was an IP address issue reported for Checkout.com gateway that was effecting recurring transactions. This has been fixed.

  • The Offers page list view was not showing the 'expired' column correctly. This has been fixed.

  • An issue was reported regarding the coupon setting "1 per coupon" counting as a coupon's usage, regardless of order outcome (Approved or Declined). This has been corrected.

  • The sales tax was not showing correctly on the Place Order page when using Sales Tax Profiles. This display issue has been fixed.

  • The cancellation template option when refunding an order has been removed for fulfillment providers that don't support cancellation requests. This will now only be an option if the fulfillment provider supports the cancellation requests.

  • The Reprocess Declined Orders page was not updating the last attempt date if the order has been reprocessed multiple times. This has been fixed.

Release Notes 12/01/2021

Features

  • A new User Account department has been added for Affiliates. This department only has one permission set by default, and that permission is to access the new Affiliates dashboard.

Resolved Issues

  • Discounts were not being sent correctly to Wix Payments. This has been fixed.

  • An issue was reported regarding Amazon Pay orders remaining in a pending status. This has been fixed.

  • API order_update requests were being sent to Acquired gateway causing issues on their end. This has been corrected.

  • Recurring prepaid orders were not showing as $0 on the Contacts page or Subscription Management page. This has been fixed.

  • The API order_total_calculate method had a thousands separator comma in the API response. This has been removed.

  • An issue was reported regarding PaySafe email notifications showing within the list to add trigger events to products. This has been fixed.

Release Notes 11/17/2021

Features

  • We have updated the Fulfillment.com integration to reflect their newest API endpoint.

Resolved Issues

  • An issue was reported regarding the {refundamount} token within email templates not displaying the refund amount correctly. This has been fixed.

  • The {product_summary} email token was not accounting for billing model discounts. This has been fixed.

Release Notes 11/10/2021

Resolved Issues

  • An issue was reported regarding the {product_summary} token within the Subscription Notification not properly accounting for changes made to the order or product. This has been fixed.

  • AmazonPay "BillingAgreement is not in draft state and cannot be modified with the request submitted by you" declines were happening in some cases. This has been corrected.

  • Email notifications were not showing the correct based/discounted product prices. This has been fixed.

Release Notes 11/03/2021

Resolved Issues

  • An issue was reported regarding FlexPay where we were not sending the 'referencedata' value properly for all orders. This has been fixed.

  • The Orders page was removing special characters, this has been fixed.

  • When attempting to post customers/prospects to Aweber, it was failing for "MissingOAuthParametersError". This has been resolved.

Release Notes 10/28/2021

Features

  • EUR ,GBP, AUD and NZD currencies have been added to the FluidPay gateway integration.

Resolved Issues

  • An issue was reported regarding approved PayPal orders showing 'paypal paypal' as the customer name. This has been fixed.

  • PayPal "Item amount must add up to specified amount subtotal (or total if amount details not specified" declines were happening when using a rebill discount on orders. This has been fixed for the rebill discount, and we are still investigating cases regarding the rebill discount and coupon discount.

Release Notes 10/14/2021

Features

  • GBP (Great Britian Pounds) currency has been added to the Paypal Express Gateway integration.

  • Japanese YEN currency has been added to the PayPal Payments integration. When using YEN currency, decimals are NOT supported so you will need to make sure your product prices are configured to be the dollar amount only without any cents (decimals). This will apply to coupons/ discounts as well.

  • SEK (Swedish Krone) currency has been added to the Stripe Gateway integration.

  • CAD currency has been added to the FluidPay gateway integration.

Resolved Issues

  • An issue was reported regarding deleted email triggers causing issues when still attached to a product. We have now made it so that email triggers cannot be deleted if they are still attached to a product.

  • The API 'product_create' method was not assigning the 'event Id' to the product. This has been fixed.

  • Stripe / ApplePay orders were not able to be force billed. This has been corrected.

  • An issue was reported regarding v2 API Call GET Call Center Providers returning inaccurate results. This has been fixed.

  • In some cases, emails triggered in sticky were showing the "From" user as "Root User". This has been fixed.

  • When reprocessing declines, we were passing the order id to Fluidpay as a number and not a string. This was causing declines with the reason " (unmarshal type error: field=order_id expected=string, got=number, offset=6)." This has been fixed.

  • SSO accounts were missing the option to log in as Admin. This has been corrected.

Release Notes 10/06/2021

Features

Resolved Issues

  • The ReferralCandy link was being generated by the shipping name and not billing name for gift orders. This has been corrected to show the billing name.

  • An issue was reported regarding not being able to create an order using the exact same Product ID with two Billing Models via the API. This has been fixed.

  • There was an issue with the API order_total/calculate over calculating on quantities over 1. This has been fixed.

  • When issuing a credit, the Estimated Prorated Amount was not considering the price of coupons on orders. This has been fixed.

  • The API order_view method was not returning the correct subtotal when a coupon is applied to the order. This has been corrected.

  • The Customers page was not reflecting the same time zone as the user accounts. This has been fixed.

  • An issue was reported regarding a successful reprocess declined order still showing as declined within sticky.io. This has been fixed.

  • There was a case reported where the 'Add On' recurring product was losing it's shipping address within sticky.io. This has been fixed.

Release Notes 09/30/2021

Features

  • The Great Lakes Fulfillment integration has been updated to include the 'service code' within our requests to Great Lakes.

  • The Corporate Disk Fulfillment integration has been updated to include an uppercase within the parameters instead of lowercase.

Resolved Issues

  • The Reprocess Declined Orders page was not working properly when selecting page 2. This has been fixed, now you will be able to click through multiple pages without issue.

  • An issue was reported regarding the NMI Paysafe gateway, resulting in the "Subscription Start Date must be a valid date in YYYY-MM-DD format" declines. This has been fixed.

Release Notes 09/22/2021

Resolved Issues

  • An issue was reported where blacklisted orders were not automatically being cancelled. This has been fixed.

  • The Reprocess Declined Orders page was taking longer than expected to load in some cases. By default, when opening the page it pulled the past 30 days.
    This has now been optimized to pull the past 2 weeks as default, allowing for the page to load faster.

  • The API order_force_bill method was throwing the 'invalid gateway Id' error after updating an offline order to contain a credit card. This has been fixed.

Release Notes 09/15/2021

Resolved Issues

  • Requests to MailChimp were failing when no custom fields are mapped. This has been fixed.

  • An issue was reported regarding the mysticky.io portal where the sign on option was greyed out not allowing users to log in. This has been resolved.

Release Notes 09/09/2021

Features

  • Our restful v2 Get Subscription method has been enhanced to return all next recurring details for the subscription.

  • For Ethoca and Verifi alerts, an order history note will now be added for when an alert matches an order but does not refund & will add alert ID to the existing order note. This will help to know when an alert matches to an order, even if no action is being taken.

Resolved Issues

  • PayPal Payments - A field is missing for Fraudnet Javascript that was causing an error. This has been fixed.

  • NMI / ApplePay rebills were failing due to "The ccnumber field is required". This has been fixed.

  • An issue was reported regarding AmazonPay orders not properly displaying the customer information within the order details. This has been fixed.

  • There was also another AmazonPay issue regarding a 500 error, resulting in the order not being created within sticky.io. This has been fixed.

Release Notes 09/01/2021

Features

  • Product line items have been added to the Yotpo integration. This will allow you to send product information so that you have more information about what your users are buying when they get rewards.

  • A new GET Get Subscriptions With Filter method has been added to our v2 Restful API. This method will allow you to pull the next recurring information on an order. The response will include:

    Next Recurring Product Name

    Next Recurring Product Quantity

    Next Recurring Shipping Address

    Next Recurring Billing Address

    Next Recurring Card

    Next Recurring Billing Model

    Next Recurring Date

    Next Recurring Shipping Method Name

  • A new 'member array' has been added to the API NewOrder method. This will allow customers to utilize wallets for purchasing. When the member array is included within the API call, we will utilize the specific wallet Id for the billing information on the order. The member array will look similar to this:

    "member": {

    "token": "abc123",

    "billing": {

    "wallet_id": 2195

Resolved Issues

  • There was an issue with the Orders page date search not properly reflecting the users time zone. This has been fixed.

  • A rounding issue was reported regarding the PayPal Payments integration resulting in the "Item amount must add up to specified amount subtotal (or total if amount details not specified" declines. This has been fixed.

  • An issue was reported regarding PayPal Payments orders creating multiple customer id's for the same customer. This has been corrected.

  • The hold date when either using the 'Stop On Next Recurring' API call OR the 'stop on next rebill' option via the contacts page was not being stored properly, resulting in orders not populating the hold date field on the order details page. This has been fixed.

Release Notes 08/25/2021

Features

  • A new Restful API V2 Route for 'GetProducts' has been added. This method will allow you to get products easier rather than pulling them one by one.

Resolved Issues

  • There was an issue on the Providers page not allowing to edit or delete QuickBooks profiles. This has been fixed.

  • The 'product_summary' email token was not accounting for discounts on prepaid orders. This has been fixed.

  • The API 'order_view' response wasn't encoding foreign characters properly with UTF-8. This has been corrected.

  • An order history notes issue was reported where cancelled orders looked like they were recurring. This has been fixed.

  • The 'Use Wallet Info' option within the PayPal Payments profile was not populating the correct information. This has been fixed.

Release Notes 08/18/2021

Resolved Issues

  • When creating a gift order, the customer record was being created with the shipping information instead of the billing information. This has been corrected, and now when creating gift orders the customer record will be created using the billing information on the order.

Release Notes 08/10/2021

Features

  • Campaign Dynamic Descriptors are now supported for NMI gateway! When using the campaign descriptor, we will send that over to NMI instead of the gateway descriptor. This needs to be enabled within the NMI gateway profile directly, by selecting 'Use Campaign Descriptor' = YES, and 'Post Descriptor' = YES. Once that is set, you will then need to go into the campaign and add the campaign descriptor, listed under the gateway configuration. We will then post that campaign descriptor for any orders in that campaign to NMI.

  • The sticky.io portal has been enhanced for password expiration. Now when your password expires, you will automatically be redirected to a new page to create a new password.

Resolved Issues

  • There was an issue reported regarding the {nextsubscriptionamount} email token not properly accounting for lifelong discounts. This has been fixed.

  • When a user account is configured to a specific time zone, the order creation time stamp and order history time stamp were not in sync on the Orders page, causing confusion. This has been fixed and now both timestamps are in sync to match the users time zone.

  • There was an issue regarding the tax calculation performed on orders where the same product and variant are used, but different billing models are passed. This has been corrected.

  • The "total_orders" within the API order_find response was not accurately displaying the order count when it exceeded 50,000 limit. This has been fixed, and will now show the total orders accurately, regardless if they exceed the 50,000 limit.

Release Notes 08/04/2021

Features

  • The products section within an offer has been enhanced to now allow for a faster search of products. This will help especially if you have large amounts of products that you need to add to an offer.

Resolved Issues

  • An issue was reported regarding Amazon orders not displaying in sticky.io. This has been fixed.

  • The amount from subscription management was not matching the forecasted amount on the payment router. This has been corrected.

  • In some cases, refunds were not being sent to Avalara when there were no countries selected in the Avalara profile. This has been fixed.

Release Notes 07/28/2021

Features

  • A new 'protocol' section has been added to the Settings > Postbacks page. You'll now have the option to set this to either 'HTTP' or 'HTTPS'. If set to 'HTTPS', you will have the option to include tokens 'first 6' and 'last 4' to send credit card information. This allows us to post to a secure location.

Resolved Issues

  • An issue was reported regarding orders with a non-shippable main product that also had shippable upsell products were not receiving the tracking number from fulfillment. This has been fixed.

  • There was an issue regarding character limits for order notes on refunded orders. This has been fixed.

  • An issue was reported where tracking numbers could not be added to offline orders. This has been fixed, and will also resolve the 'you cannot enter a tracking number on a pending order' error as well.

  • When adding product bundles, the SKU was not being required causing issues in the system. This has been fixed, and the SKU is now required on bundle products.

Release Notes 07/21/2021

Features

  • The API v2 GET Subscriptions and GET Subscription method responses have been enhanced to return the same information as the response of the order_view method. This will keep the information within the response consistent for both methods.

  • We now allow for swapping prepaid products. This is supported on both the Order Details page within the UI and also the API. On the Order Details page, this option is available when updating the next recurring product and will now have the 'allow product swap' option. When using the JSON API via the 'subscription_order_update' method, you must pass 'allow_product_swap: true' for the prepaid product to swap. This is also supported when using the JSON order_update method, which also requires that the 'allow_product_swap: true' be passed for the prepaid product to swap.

  • 3D Verify has been added to the Checkout.com payment gateway integration.

Resolved Issues

  • The ShipBob Fulfillment integration has been enhanced to send the name of the product when posting to ShipBob.

  • The product tax code was not sending to TaxJar correctly when refunding orders. This has been fixed.

  • When an order history note was added to BrainTree orders, we were attempting to send an update to BrainTree to update the customer information resulting in the 'Failed to update customer payment token via API' error. This has been fixed, so we will now only be sending updates to BrainTree when applicable.

Release Notes 07/14/2021

Features

  • The Zapier platform can be used to automate data (create zap) out of sticky and push it to other systems. You can also sync data from other platforms back into sticky with the need of custom development or integrations. For further information on Zapier please visit our Help Center: https://support.sticky.io/en/articles/3766895-zapier

Resolved Issues

  • When an order was in retry attempt via decline manager, we were not displaying the correct retry date on the Contacts page. This has been fixed.

  • An issue was reported regarding sending refund cancellation request to ShipStation incorrectly. This has been fixed.

  • There was an issue with the API 'New_Prospect' call where we weren't allowing special characters to be passed within the email address. This API call will now support these values within the email address:

    ! ? # $ % & ` * - / = ^ _ + . { | } ~# $ % & ` * - / =

  • An issue was reported regarding non shippable orders displaying 'not shippable' within the tracking number field. This has been corrected.

Release Notes 07/07/2021

Features

  • We are now including the 'fraud' action within our postback URL page. If the postback URL is configured to have the 'fraud' action, when orders are marked as fraud they will be triggered and sent through the postback URL.

  • Split shipping has been added on an order level basis. This will allow you to add tracking numbers to each individual line item on the order. Currently there are NO fulfillment providers that support this, so there will be no automatic adding of tracking for split shipment. This is only for manual addition of tracking and is only enabled by clicking Split Shipment in the Orders Details UI.

Resolved Issues

  • There was an issue with offline payment orders not loading correctly on the Contacts page. This has been fixed.

Release Notes 06/30/2021

Features

  • The Customer Id will now be sent within the fulfillment post for the 3PL 1.0 integration.

Resolved issues

  • When issuing a subscription credit using the PayPal Payments gateway, it was causing an 'invalid billing agreement Id' error. This has been fixed.

  • An issue was reported with the API order_update method regarding including a '+' sign within the tracking number update. This has been fixed and will now support the '+' sign if included in the tracking number.

  • Inside of Avalara, the same address was showing for the 'origin' and 'destination'. This has been fixed.

  • There was an issue regarding exports taking longer than expected to complete. This has been corrected.

Release Notes 06/23/2021

Resolved Issues

  • There was an issue reported with standard cascade profiles regarding not being able to save or create due to 'an error has occurred'. This has been fixed.

  • Within Advanced Routing, the 'initial product' section was truncated and made it hard to see the products listed. Our team has adjusted this so that the product Id shows within the list, making it easier to select the products.

  • The next recurring product was showing $0 for legacy accounts, this has been fixed.

  • The fraud (thumbs down) icon was missing for orders marked as fraud by Kount. This has been corrected.

  • There will now be an order history note for rebill orders that were created via 3D Verify. Previously the note only showed for initial orders.

  • When using Avalara as the tax provider, the tax amount was not populating correctly within the summary on the Place Order page. This has been fixed.

Release Notes 06/16/2021

Features

  • 3PL API Update - These integrations were updated from HTTP to HTTPS (required for both 3PL 1.0 and 2.0)

  • The ShipBob API has been updated to use the most recent version.

  • The option to void an order and continue the subscription has been added.

Resolved Issues

  • There was an issue with PayPal / Prospect functionality where we were not using the prospect email and using the email from PayPal instead. This caused issues with the prospect records being converted to customer records for PayPal orders. This has been fixed.

  • When voiding an order that has a subscription credit applied to it, the amount was showing as negative. This has been fixed.

  • There was an issue when passing multiple bundle products to PayPal, this has been corrected.

  • There was a member issue regarding PayPal where we were changing customer records and removing the member creation. This has been fixed.

  • An issue was reported where the subscription credit was being used on declined orders. This has been fixed.

  • Issue with 'next_subscription_product_price': parameter on order_view has been corrected.

  • An issue was reported regarding the Product Licenses import where it assigned the keys to the wrong product id, this has been fixed.

  • There was a limit of how many campaigns can be assigned to a provider via the 'Assign to Campaigns' option within the Settings > Providers page. This limit has been removed allowing you to assign as many campaigns to the provider as needed.

  • An issue was reported where we were bundling upsells together when they had different recurring dates. This has been fixed.

  • Within the order history for payment routing declines we were displaying 'LimeLight' instead of 'sticky.io'. This has been corrected.

Release Notes 06/09/2021

Features

  • On the Orders page, the 'next recurring amount' line item will now account for billing model discounts and product coupon discounts.

  • Affiliate and Sub - Affiliate search options have been added to the Reprocess Declined Orders page filters. This will allow you to search for declines by a specific Affiliate or Sub - Affiliate Id.

Resolved Issues

  • There was an issue where the API method 'subscription_order_update' was not allowing recurring date changes on prepaid offers. This has been fixed.

  • The API method 'order_find' was not accounting for specific user campaign permissions. This has been fixed.

Release Notes 06/02/2021

Resolved Issues

  • The exports from the Insights menu were showing incorrect start / end times. This has been fixed.

  • We were double posting to Avalara when an order was voided. This has been corrected.

  • On the place order page the summary was not reflecting the correct price when using custom price, and then switching the product or variant. This was corrected.

  • If an email had special characters it was not searchable on the Orders page. This has been fixed.

Release Notes 05/26/2021

Features

  • 'rebill depth' has been added to Custom FTP fulfillment file. This will help determine whether the order is an initial or rebill when sent to fulfillment.

  • The 'MIT' parameter has been added to the ACI Pay.ON integration.

Resolved Issues

  • There was a Stripe / Token issue causing the declines "A source must be attached to a customer to be used as a `payment_method`". This has been fixed.

  • An issue was reported where the gift confirmation email was being sent on pending orders. This has been resolved.

  • When using AmazonPay the email address was not being updated on the Contacts page. This has been fixed.

Release Notes 05/19/2021

Features

  • The option to 'repost' orders to fulfillment has been added to the Custom FTP integration. This will allow you to resend any orders to Custom FTP if needed.

  • $0.00 orders can now be cancelled. You will now be able to cancel a $0.00 order, similar to void.

  • Orders can now be created with the same product Id as the main and upsell. For example, if you have product A on the order as the main product, you can now add that same product A to the order as an upsell product as well. This is available on both the Place Order page and also via API.

  • The option to 'Send Children SKUs to Fulfillment' is now available for both Prebuilt Product Bundles as well as Custom Built Product Bundles. When this option is enabled/disabled, both Product Bundle types will now have a persistent SKU value, where previously enabling the Send Children SKUs to Fulfillment option would wipe the SKU value for the Product Bundle.

  • ApplePay has been added to the BrainTree payment gateway integration. For further information on how to configure ApplePay with Braintree, please visit our Help Center: https://support.sticky.io/en/articles/5212697-applepay-for-braintree

Reported issues

  • There was a PayPal Payments issue reported where the phone numbers were not being displayed in the system correctly. This has been fixed.

  • Some clients were seeing the '500 Internal Error' when using the API method new_order. This was related to Kount, and has now been fixed.

Release Notes 05/12/2021

Features

  • A checkbox has been added to the my.sticky.io portal to allow users to enable or disable 2 Factor Authentication. Previously there was no option to enable or disable this within the portal directly.

  • A filter has been added to the Customers > Orders page, to search for orders that are 3D protected. This applies for both 3D Verify and 3D Secure.

  • The 'card_nonce' parameter has been added to the API order_update call. This is for Square transactions ONLY, and will allow you to pass the card_nonce in the order_update call when updating a customers payment information.

Resolved Issues

  • There was an issue where if customers updated their address information from the membership portal, the information was not being properly sync'd to sticky. This has been fixed.

  • An issue was reported regarding ShipStation where we were combining similar addresses but then also sending an individual post for the latest order posting the product again. This has been fixed.

Release Notes 05/05/2021

Features

  • We have NEW payment gateway integration with OpenPath! OpenPath allows merchants to quickly implement a wide range of payment providers that may otherwise not be offered in sticky.io. For further information on how to configure this provider in your sticky.io account, please visit our help center: https://support.sticky.io/en/articles/5188742-openpath-gateway

  • NEW payment gateway integration with SafeCharge! This provider provides an end-to-end payment technology platform for accepting payments using a wide range of payment methods. For further information on how to configure this provider, please visit our help center: https://support.sticky.io/en/articles/5188846-safecharge-nuvei-gateway

  • We have also integrated with Wix Payments as a payment gateway provider. Wix Payments is the popular website builder's native and most efficient way to accept payments for your business without setting up a third-party payment provider. For further information on how to configure this provider: https://support.sticky.io/en/articles/5189304-wix-payments-gateway

  • Skubana has been added as a NEW fulfillment provider. Skubana is a distributed order management platform powering fulfillment, inventory, and business intelligence for brands looking to achieve multi-channel profitability. For further information on how to configure this provider: https://support.sticky.io/en/articles/5189163-skubana

  • We have also integrated with Yotpo Loyalty provider. This provider allows our merchants to reward their customers for the actions that have the most impact on your business with a variety of customizable campaign programs. For further information on Yotpo Loyalty: https://support.sticky.io/en/articles/5108418-yotpo-loyalty

  • Google Pay has been added to our Braintree integration! For further information on how to configure Google Pay with Braintree, please visit our help center: https://support.sticky.io/en/articles/5189091-googlepay-for-braintree

  • Our 'Get Customer Subscription API' has been enhanced and now includes the option to use a date range.

Resolved Issues

  • There was an issue with fixed bundle products / posting individual line item prices to Avalara. This has been fixed.

  • An issue was reported regarding the API authorize_payment method not correctly preserving transactions. This has been resolved.

  • There was an issue with how we were storing product names that include the ™ special characters. This has been fixed and resolved.

Release Notes 04/28/2021

Features

  • The 'preserve' option has been added to the Contacts page. This will allow you to preserve the custom price set on any line item products when updating them.

  • When updating the variant for a product on the Orders page, the changes will now be shown within the order history, previously the changes did not show.

  • The 'return' option has been removed from non shippable orders or orders that have not shipped yet. The return should only happen on orders that have already been shipped.

Resolved Issues

  • When updating the quantity of a product on the Contacts page, the quantity was not updating correctly to reflect the changes. This has been fixed.

  • The 'getsubscription' API request has been optimized. This will allow you to receive the responses for this method in a more timely manner.

  • When updating the recurring date from the Contacts page, there was no order history note showing that the date had been changed. This has been fixed and the recurring date changes will now reflect within the order history.

Release Notes 04/21/2021

Features

  • The "(delay_confirmation_notification)" flag has been added to the New Order API which will delay the order confirmation email for 30 mins until the new_upsell API is called. This will send just one email for the main and upsell orders so that the customer doesn't receive multiple emails per upsell.

  • The option to change the recurring on an order with 2 line items, same product but different variants has been added. Now you will be able to update product line item variants.

  • ACI.Payon payment gateway has been updated to comply with their latest API data changes.

  • Seasonal Offers has been updated to allow initial and subscription product selection based on available date. We also added intelligence that automatically updates the next recurring product based upon available on date whenever a recurring or decline retry date is updated in the system.

Resolved Issues

  • There was an issue with Authorize.net 3D Verify orders not showing the correct tokens used within the analytics 3D Verify report. This has been fixed.

Release Notes 04/14/2021

Features

  • The Klaviyo auto responder integration has been updated to send additional information to Klaviyo. This information can be effectively used in Klaviyo’s segmentation feature. The following information will be sent to Klaviyo:

Product Id and product name

Order Total

Orders marked as chargeback, fraud or blacklist

Subscriptions created, including the subscription Id and recurring date

Subscriptions cancelled, including cancellation reason

Subscriptions recurring date change

Resolved Issues

  • 3D 2.0 wasn't working correctly with the OGONE payment gateway, causing declines. This has been updated and fixed.

  • PayPal Payments - There were two PayPal Payments issues found where orders showed as 'paypal paypal', and also caused 'invalid billing agreement Id' declines. This has been fixed and resolved.

Release Notes 04/13/2021

Resolved Issues

  • In some cases, the option to 'void and keep recurring' was cancelling the order and sending out cancellation emails. This has been fixed.

  • An incorrect amount was being sent to TaxJar for voids and refunds, resulting in the "400 Bad Request – amount must be equal to the sum of line items and shipping, excluding sales tax" error. This has been fixed.

  • An issue was reported regarding the Restful API v2 'Update Profile' method not updating the gateway profile fields as expected. This has been corrected.

Release Notes 04/07/2021

Features

  • The Decline Manager has been updated to now have 15 attempts instead of 10 attempts.

Release Notes 03/31/2021

Features

  • There is now a 'linked upsells' section within the order details that will show upsell orders created using the NewUpsell API call. This will appear on the main order and reflect any upsell orders created from that method.

Resolved Issues

  • There was an issue when saving 3PL 2.0 fulfillment profiles causing a "Service provider does not exist" error. This has been fixed.

  • 3DS 2.0 parameters were missing from the OGONE payment gateway integration. This has been updated.

  • Fulfillment was rejecting some orders due to special characters not being passed correctly. This has been fixed.

Release Notes 03/24/2021

Features

  • CAD, AUD and NZD currencies have been added to the Genesis payment gateway.

  • We have added 'GetOffers' to our v2 API route. This will allow you to view all of your existing offers.

  • The Shipstation fulfillment integration has been updated to support partial refunds. This will allow you to refund partial orders and update the Shipstation order without canceling the entire order.

Resolved Issues

  • The AmazonPay webhook has been adjusted, as it was causing issues when pulling back the order status when creating orders via AmazonPay

  • The 'stop on next rebill option' was prompting for a cancellation template even if not required. This has been fixed.

Release Notes 03/10/2021

Features

  • 3D Verify has been added to the ZiriPay payment gateway integration.

  • When adding a product to an existing order, there is now the option to add custom price and preserve custom price for that new product being added within the UI/ Order Details page.

Resolved Issues

  • The {nextsubscriptionamount} token wasn't properly accounting for products that have a custom price. This has been fixed.

  • The {product_summary} token was not accounting for subscription credits, causing email notifications to show an incorrect amount. This has been corrected.

  • The decline reason for AmazonPay wasn't being parsed into the order history notes. This has been fixed.

  • The Subscription Management page has been updated to faster apply bulk actions such as changing the next recurring date and forcing the next gateway.

Release Notes 03/02/2021

Features

  • 3DS 2.0 has been added to the Cardpointe payment gateway integration.

  • The ShipBob Fulfillment integration has been updated to use their newest API.

  • PLN currency has been added to the ZiriPay Payment Gateway integration.

  • JPY currency has been added to the Stripe Connect Payment Gateway integration.

  • The option to add a promo code to an existing subscription has been added to the add/update/discount API v2 route.

Resolved Issues

  • There was an issue with the BCC field within message templates supporting foreign characters. This has been fixed.

  • Optimized the speed for the stop subscriptions API v2 method.

  • The option to add a promo code to an existing subscription has been added to the add/update/discount API v2 route.

Release Notes 02/24/2021

Features

  • SEPA has been added as a supported payment type for the Adyen payment gateway integration.

Resolved Issues

  • There was an issue with the reserve forecasted revenue not showing correctly within the payment router. This has been fixed.

  • Prospect logic has been added to the MailChimp auto responder integration to support custom fields for prospects.

Release Notes 02/17/2021

Features

  • The option to force gateway has been added to the Reprocess Declined Orders page. This will allow you to set a specific gateway to reprocess your declined orders on.

Resolved Issues

  • There was an issue with the way we were parsing refund responses from PayEngine gateway. This has been fixed.

  • Incorrect refund amount was being sent to Avalara for Square transactions, this has been corrected.

Release Notes 02/10/2021

Features

  • The option to assign product variants to coupons has been added. This will allow you to offer more coupons to customers.

  • The option to assign multiple products to a coupon has also been added.

Resolved Issues

  • There was an issue with order_view not displaying the 'next_subscription_children' on custom bundle after using 'order_update'. This has been fixed.

Release Notes 02/03/2021

Features

  • API - New parameter 'is_any_product_recurring' has been added to the order_view method. The 'is_any_product_recurring' will show '0', when the main product AND all add-ons are either non-recurring OR stopped. It will show '1' if the main OR any of the add-ons are active and recurring.

  • 3D Verify has been added to our PayEngine payment gateway integraton.

  • We have added the option to import Categories, Shipping Methods, Billing Models and Offers within the Insights > Import / Export data page.

Resolved Issues

  • Subscription credits were not applying to rebill orders when applying the credit from the Contacts page. This has been fixed.

  • {productsummary} token was displaying the incorrect order total within the Order Confirmation email. This has been corrected.

  • There was an issue with subscription credit being triggered when refunding an order from the order details page. This has been fixed.

  • Resolved issue with sending the incorrect CVV value to Stripe when updating orders using the 'order_update' method.

Release Notes 01/27/2021

Features

  • 3D Verify has been added to the eMerchant Pay gateway integration.

  • The campaign, product, and gateway filter have been enhanced on the Reprocess Declined Orders page.

  • The filter for the "Next Billing Date" view on the Subscription Management page has been enhanced and now includes the campaign, product, and gateway filter.

Resolved Issues

  • Braintree gateway: We now ensure that any new Braintree subscriptions use recurring_first as the transaction_source for the CIT transaction.

  • PayPal orders were not showing within Avalara. This has been corrected.

Release Notes 01/20/2021

Resolved Issues

  • There was an issue updating credit cards when using Braintree gateway. This has been fixed and resolved.

  • Issues with the create member request have been fixed.

Release Notes 01/13/2021

Resolved Issues

  • There was an issue with Braintree gateways when moving subscriptions from a non-Braintree MID to a Braintree MID. This has been resolved.

  • The subscription credit was being applied to declined orders. This has been fixed.

  • Contacts page / Add cancellation note requirement for 'stop on next rebill' option has been added.

  • Subscription Notification email was having issues being sent. This has been fixed & resolved.

  • The "Bill by Day - Custom" Billing Model was showing incorrectly within the Order details. This has been fixed.

Release Notes 01/06/2021

Resolved Issues

  • There was an issue with Authorize_payment not preserving orders, this has been fixed & released.

  • There was a UI issue when placing order from the New Order button, the custom price not working for variants. This has been corrected.

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