Verifi's Cardholder Dispute Resolution Network (CDRN) and Rapid Dispute Resolution (RDR) services enable you to resolve pre-dispute cases before they proceed to the chargeback phase.
With Verifi's CDRN and RDR services, you can cut down on chargeback costs by avoiding the associated fees and lower your chargeback ratio, keeping your MIDs healthy and your processing power intact.
The following article will guide you through the process of activating and configuring Verifi's CDRN and RDR services through sticky.io.
Without further ado, let's begin!
Activating Your Verifi Service
To activate the Verifi CDRN or RDR services, contact your sticky.io representative. They will activate the service on your behalf.
Please note - The CDRN and RDR drop-down menus above are viewable within your Verifi provider profile and serve as confirmation that the corresponding services are active, but they are not editable. The "yes-no" status displayed within the drop-down menu will reflect which services you have activated through sticky.io.
How to Configure Your RDR Service
The business rulesets for the RDR service are configured with Verifi by your sticky.io representative. If you desire to make changes to these configurations, please contact your sticky.io representative directly.
How to Configure Your CDRN Service
Once the service has been activated, navigate to the Settings tab of your sticky.io Admin and click into Providers.
Locate the "Sticky Verifi" provider using the search function.
Click the blue ellipsis button on the right-hand side of the screen and then Edit.
From here, you'll be able to configure your preferences for refunding orders and canceling subscriptions on an automated basis through the CDRN service.
Please note - The rulesets configured below are only relevant to the CDRN service.
The CDRN service supports 2 alert types: Dispute and Cancel represented by the checkboxes in the profile. You can control what actions are enabled for each alert type within the profile. Here are the recommended actions from Verifi that will be set for you by default:
The Dispute alert type identifies a cardholder dispute that you have received as a merchant. Resolution of the request requires the referenced transaction to be refunded and any subsequent billings for that cardholder for that product to be blocked or suspended.
Refund Order: ON
Cancel Subscription: ON
The Cancel alert type requires any subsequent billing for that noted account number to be blocked or suspended.
Refund Order: OFF
Cancel Subscription: ON
Checking or unchecking the Dispute or Cancel boxes within the Refund Order section will modify your policy for issuing refunds based on these alert types.
For example, having the Dispute box checked within the Refund Order field means that you will automatically issue refunds for Dispute alerts on transactions at or below your optionally specified max threshold amount.
You can optionally set a maximum refund threshold by simply enter your desired threshold amount (without currency signs) into the input field. Please note that setting a maximum threshold amount for refunding orders is completely optional and can be left blank to disable the threshold.
It is important to note that this field should only be used by merchants selling within a single currency - USD. A future enhancement will bring forward support for multiple thresholds for each unique currency that your business is processing in.
Checking or unchecking the Dispute or Cancel boxes within the Cancel Subscription section will modify your policy for canceling subscriptions based on these alert types.
Once satisfied with your selections, click Save.
Please note - If you ever add additional MIDs with new descriptors that you would like protected by the service, please reach out to your sticky.io representative to onboard them.
Congratulations! You're now an expert on configuring Chargeback Alerts through the Verifi CDRN and RDR services.