Ethoca Alerts
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Written by Support
Updated over a week ago

October 27, 2014

UPDATED March 1, 2020

Ethoca is now fully integrated with the CRM for chargeback prevention and it will allow you to take advantage of our chargeback provider technology which posts data directly to their system through an automated process.


NOTE: This documentation is to assist merchants who are already live on the Ethoca network in setting up the automated process of working alerts through If you are not currently using Ethoca and would like to find out how Ethoca Alerts can help prevent chargebacks and reduce fraud, please send an email to

In order to enable Ethoca to send your alerts to, you will need to follow four steps: 

Subject line: Enable Limelight Integration
Current Ethoca Member ID: XXXXXX (can be locatedinside your Ethoca portal).
Current Ethoca Member Name: XXXXXX
The contact information of an authorized user within your company who will receive the API system username and password from Ethoca.
First Name, Last Name and Email address 

Within 7 days the contact listed in step 1 will receive an Ethoca User Account Details email from Ethoca with the API username and password.

Step 2: Configure your CRM:

Inside of go to Settings>Providers, and select "Add New Provider Profile" from the Actions drop-down menu. Select 'Chargeback' as the type, select Ethoca from the Provider drop-down list, and fill out the required parameters.


API Username: This is provided to you by Ethoca in the email.

API Password: This is provided to you by Ethoca in the email.

Alias: This is for internal purposes only; it helps you identify a specific chargeback provider among several of them in your CRM.

Subject line: Limelight API credentials
The Third Party API Username and Password created by
These credentials can be obtained from AdminSetting > API Accounts in a section called 'Third Party API Accounts':
Push target URL: https://{your domain} /admin/api/provider_api.php?provider=ethoca 

 If you need help locating “your stickyio domain” please contact support

Step 4: Assign the Ethoca chargeback profile to your campaigns.

The Webhook Service

The webhook service enables merchants to post information about chargeback-related events to third-party systems using the APIs. These webhooks are intended to be leveraged in relation to our chargeback services, including Ethoca Chargeback Alerts, Verifi CDRN, Verifi RDRs and Representments. For more information, please reference this article.

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