Hello there! The following article will help guide you through the reorganized sticky.io Help Center.

Want to contact support?

Onboarding Guides

The following collections contain all of the documentation, step-by-step how-to articles and onboarding guidance that you'll need to get started with sticky.io:

  • For merchants on BigCommerce

sticky.io Subscriptions for BigCommerce Onboarding Guide

  • For merchants on Salesforce Commerce Cloud

sticky.io for Salesforce Commerce Cloud (SFCC) Onboarding Guide

  • For merchants on Shopify

sticky.io Subscriptions for Shopify Onboarding Guide

  • For merchants on the sticky.io Core Platform (CRM)

sticky.io Core Platform (CRM) Onboarding Guide & Documentation

Additional Collections

Value-Added Services (VAS)

Here, you'll find information about how to configure the sticky.io Value-Added Services (VAS) and how to access VAS-specific analytics.


Here, you'll find documentation and integration guides related to our third-party integrations.

API Documentation

Here, you'll find our general API documentation and information about how to create and manage API users within your sticky.io core platform instance.

Regulations - PSD2 / SCA, Visa & Mastercard

Here, you'll find information about important regulations and regional laws that might impact your business and guides to staying compliant with the latest regulations.

sticky.io Release Notes

Here, you'll find summary notes from our weekly core platform releases.


Still feeling stuck? Here, you'll find information on how to contact the sticky.io Support team directly.

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