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All Subscriptions for BigCommerce Onboarding Guide Subscriptions for BigCommerce Onboarding Guide Subscriptions for BigCommerce Onboarding Guide

Get information on onboarding resources such as platform walkthroughs, migrations, and support contact and hours.

Zakk Sykes avatar
Written by Zakk Sykes
Updated over a week ago

Welcome to Subscriptions for BigCommerce! We’re so excited you’re here and we can’t wait to start working together to grow your ecommerce business.

As a new customer, we know you’re eager to get started and start selling. To help you prepare, we’ve compiled a few resources to help guide you through the onboarding process:

For an overview of the Subscriptions app for BigCommerce, features, eligibility, how to install the app and a list of supported payment gateways, check out this article.

1. Schedule your Technical Platform Walkthrough with our onboarding specialist to get an in-depth overview.

Get started right away by scheduling a session with our Onboarding & Training specialist to start taking advantage of all of the great features Subscriptions for BigCommerce has to offer.

In these live, 60-minute sessions, we review key functions and features, while showing you how to set up the core, reusable components of the platform for your business. Our goal for this session is to provide you with the knowledge and preparation you need to launch your first campaign.

And don't worry about learning all the in-depth details in one session. We can always schedule additional time to make sure you're positioned for success with!

2. Become an expert with the help of our Support Help Desk and Client Success team.

Support Help Desk

If you need immediate assistance or need to troubleshoot and test anything along the way, our support team is here to help. Contact or click the chat bubble on the bottom right of the screen to speak with someone from our Customer Service team.

Dedicated Client Success Manager

Our Client Success team is here to help you with any of your advanced business needs. Understanding your data, managing your account, and making improvements to help you save time, money and to get your business aligned with your goals. With, you have a dedicated Client Success Manager to help you and your team get the most out of our platform.

Your Dedicated Client Success Manager will contact you shortly after signing up. You can go ahead and start this process now by emailing

3. Before you go live, it is business critical that you review our best practices guide for testing your checkout and customer portal, linked here.

4. Read through our step-by-step onboarding guide in its entirety. Click "Next Step" below to get started!

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