The sticky.io Subscriptions application for BigCommerce allows you to add subscription billing models to your BigCommerce storefront. Easily enable subscriptions on all or a selection of your product catalog with unlimited offer combinations to wow your customers and gain predictable recurring revenue.

Ready to get started with sticky.io Subscriptions for BigCommerce? Click here to read through our step-by-step onboarding guide.



Eligibility

At time of publication, sticky.io Subscriptions does not support migrations from other subscription platforms. We can provide support for the following customer types:

  • New BigCommerce merchants without an existing storefront

  • Merchants who already have a BigCommerce storefront, but do not require data migration from another subscriptions application.

Support for merchants who require migrations will be available in H1 2022. Stay tuned for more details!

How to Install

  1. Find sticky.io in the BigCommerce marketplace

  2. View our app listing and select "Get This App"

  3. Sign in to your BigCommerce store and click "Install"

  4. Contact your sticky.io representative to enable the application

Features

  • Subscription billing models, including:

    • Bill by Cycle - Subscriptions will bill every N days, weeks or months. An example subscription would be billed every 30 days.

    • Bill by Date - Subscriptions will bill on the Nth day of each month. An example subscription would be billed on the 15th of every month.

    • Bill by Day - Subscriptions will bill on the specified day of each month. An example subscription would bill on the first Friday of every month.

    • Bill by Schedule - Subscriptions will bill on the specified days of the year. An example subscription would bill on the 1st of July and the 1st of September.

    • Bill by Relative Date - Subscriptions will bill on a relative schedule every N internals. If a customer purchased an example subscription on the 13th of this month, their subscription would continue to bill on the 13th, either monthly or annually, depending on your selections.

  • Subscribe & Save Tiered Discounting

    • Set up unique discount offers that are specific to given subscription models. For example, offer 15% off on a 30 day subscription model, but only 10% off on a 60 day subscription model for the same product.

    • Alternatively, set up uniform discount offers for all subscription billing models associated with a given product. For example, offer 10% off on both the 30 day and 60 day subscription models for a specified product.

  • Merchant portal subscription management options

    • Bill now

    • Pause

    • Resume

    • Cancel

    • Skip next cycle

    • Change recurring date

    • Change billing model

    • Change billing address

    • Change shipping address

    • View subscription history

  • Customer portal subscription management options

    • Bill now

    • Pause

    • Resume

    • Cancel

    • Skip next cycle

    • Change recurring date

    • Change billing model

    • Change billing address

    • Change card on file

    • Change shipping address

  • Support for mixed-cart transaction processing

  • Dunning support

    • Capture failed payments with the ability to set custom retry frequencies for declined transactions.

  • Analytics Dashboards

    • Subscriptions - Active Subscribers, Active Subscriptions, Subscription Growth

    • Churn - Subscription Churn, Churn % by Month and Churn by Type (Cancel, Pause, Payment Failure)

    • Product Forecast - Recurring Product by SKU and Recurring Product by Date

  • Support for Multi-Currency BigCommerce stores

  • Support for BigCommerce product variants and modifiers

  • Shipping Zone Compatibility with native shipping integrations to FedEx, UPS, USPS and more.

  • Intercom live chat widget embedded directly within the sticky.io application in BigCommerce

Supported Payment Gateways

  • AdyenV2

  • Authorize.net

  • Barclaycard Fuse

  • Bolt

  • Braintree

  • Checkout.com

  • CyberSource

  • MyVirtualMerchant (ConvergePay)

  • Paymetric

  • PayPal Powered By Braintree

  • Stripe

  • StripeV3

Frequently Asked Questions

  • How do I configure dunning or automatic retries on failed payments?

    • Merchants will be able to customize the number of retries and the number of days between retried transactions. This configuration occurs on the backend of the sticky.io platform and must be completed by the sticky.io Client Success Manager. Contact your sticky.io Client Success Manager for assistance.


Ready to get started with sticky.io Subscriptions for BigCommerce? Click here to read through our step-by-step onboarding guide.

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