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The purpose of the Customer Service dashboard is provide you a tool to use to monitor and compare the key metrics of each of your customer service staff. The data points and measurements that this dashboard keys in on include total orders entered by each Customer Service Representative (CSR), returns, chargebacks, cancelations and more.

Analyze Customer Service Agent performance

Identify areas for training opportunities

1. Analyze Customer Service Agent performance
2. Identify areas for training opportunities

The following data elements and measures are shown on the Customer Service dashboard. For comprehensive definitions of data elements and measures, please reference the <a href="https://support.sticky.io/en/articles/2962307-glossary-of-measures">Glossary of Measures.</a>

You may find the following Help Center articles relevant to Analytics helpful.

<a href="https://support.sticky.io/en/articles/2962307-glossary-of-measures">Glossary of Measures</a>

<a href="https://support.sticky.io/en/articles/2962350-glossary-of-terms">Glossary of Terms</a>

<a href="https://support.sticky.io/en/articles/3730523-how-to-use-filters">How to use Filters</a>

<a href="https://support.sticky.io/en/articles/3723632-analytics-vs-reports-data-calculation-methodology">Analytics Vs. Reports - Data Calculation Methodology</a>

1. <a href="https://support.sticky.io/en/articles/2962307-glossary-of-measures">Glossary of Measures</a>
2. <a href="https://support.sticky.io/en/articles/2962350-glossary-of-terms">Glossary of Terms</a>
3. <a href="https://support.sticky.io/en/articles/3730523-how-to-use-filters">How to use Filters</a>
4. <a href="https://support.sticky.io/en/articles/3723632-analytics-vs-reports-data-calculation-methodology">Analytics Vs. Reports - Data Calculation Methodology</a>

Customer Service

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Track the progress of all tickets related to your company.

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Overview

Data Elements & Measures