November 27, 2018 18:18
The purpose of the Customer Service dashboard is provide you a tool to use to monitor and compare the key metrics of each of your customer service staff. The data points and measurements that this dashboard keys in on include total orders entered by each Customer Service Representative (CSR), returns, chargebacks, cancelations and more.
Use the Customer Service dashboard to:
Analyze Customer Service Agent performance
Identify areas for training opportunities
Data Elements & Measures
The following data elements and measures are shown on the Customer Service dashboard. For comprehensive definitions of data elements and measures, please reference the Glossary of Measures.
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