July 25, 2018


The Refund Failures report shows the order ID's that were supposed to get refunds but they did not for the reason described in the "Status" field. Use it to quickly identify and reprocess refunds that have failed. Click on the "Order ID" to navigate directly to the order.

Potential Actions

Use the Refund Failures to help with the following activities:

  • Identify refund attempts that failed so they can be re attempted.

  • We made this report available so you have an easy way to daily ensure that your refunds are being processed effectively.

Data Elements & Measures

The following data elements and measures are shown on the Refund Failures Report. For comprehensive definitions of data elements and measures, please reference the Glossary of Measures..

Additional Resources

You may find the following Help Center articles relevant to Analytics helpful.

  1. Glossary of Measures

  2. Glossary of Terms

  3. How to use Filters

  4. Analytics Vs. Reports - Data Calculation Methodology

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