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Losing revenue to involuntary churn can be a serious drain on your revenue streams. With sticky.io, you'll have access to tools to help you keep customers subscribed for as long as possible.

In this article, we will walk through the churn management tools that are available as a part of the sticky.io cartridge for Salesforce Commerce Cloud — Decline Manager and Smart Dunning.

Without further ado, let's begin!


About Decline Manager

Decline Manager allows you to configure automatic retries for failed subscription transactions. With Decline Manager, merchants can choose the number of retries after a failed transaction and the number of days between retries.

Merchants do not pay any additional charges or fees to take advantage of the Decline Manager service.


How to Configure Decline Manager

At this time, configurations to the sticky.io Decline Manager must be made by a sticky.io representative. Contact your sticky.io representative to configure Decline Manager today.


About Smart Dunning


Like Decline Manager, Smart Dunning also support automatic retries on failed subscription transactions. What sets Smart Dunning apart is the intelligent, rules-based approach that allows for greater precision and less failures on subsequent retries. With Smart Dunning, you'll see a greater rate of success when you look to capture revenue from your failed transactions.

Merchants pay a percentage of recovered revenue to take advantage of the Smart Dunning service.


How to Configure Smart Dunning

At this time, configurations to Smart Dunning must be made by a sticky.io representative. Contact your sticky.io representative to configure Smart Dunning today.


Congratulations! You now have the tools to get started with Decline Manager and Smart Dunning.

No additional steps. You're done!

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