Previous Step — Step 2 — Adding Billing Frequencies To Products

Now that we've created our Billing Frequencies and appended them to our goods and services, let's segue into managing your Member Portal.

Your Member Portal is what allows your consumers to view their orders, update their delivery address, skip shipments and so much more.

Without further ado, let's begin!


In a hurry? Watch our Onboarding & Training Specialist guide you through all Member Portal actions as well as review the customer journey in just 3:58.


Navigation to Member Settings

To begin, from your storefront navigate over to Apps > My Apps > sticky.io > Member Settings.


Understanding Member Portal Configurations

Managing your Member Portal Configurations is an absolute breeze with 1-click modules to give your consumers additional or fewer restrictions on how they manage their subscriptions through your service.

  • Change delivery address
    Enabling this module gives your consumers the ability to change their delivery addresses. This gives your consumers even more freedom to manage their orders and mitigates more tickets submitted to your Customer Service team.

    It is important to note: sticky.io Subscriptions natively integrates with BigCommerce and relies on existing features already in place that your consumers leverage today.

    As such, if enabled, your consumers have the ability to select from any of their existing addresses already happened to their account on your storefront. If an additional address or change to an existing address is needed, this would be performed under the Your Account > Addresses tab.

  • Skip next shipment
    Enabling this module gives your consumers the ability to skip the next charge cycle to the next. As such, the consumer would not be billed, and no product would be shipped until the next billing date occurs.

    It is important to note: There is no limitation to the number of times a consumer can skip their shipment.

  • Cancel subscription
    Enabling this module gives your consumers the ability to cancel their subscriptions.

    It is important to note: The consumer has the ability to revisit their cancelled subscription and re-active it. The consumer would however be billed for the respective product amount.

  • Next recurring date
    Enabling this module gives your consumers the ability to adjust their renewal dates.

    It is important to note: There isn't a restriction to how often this action can be performed by the consumer.

  • Pause Subscription
    Enabling this module gives your consumers the ability to pause their subscriptions.

    It is important to note: There isn't a restriction to how often this action be performed by the consumer.

  • Bill Now
    Enabling this module gives your consumers the ability to force bill themselves ahead of their natural rebill date.

    It is important to note: Rebills are submitted back to your BigCommerce Storefront under your Orders tab. As such, you're still responsible for ensuring the rebill irrespective of its force billed or not, that it be parsed to your fulfillment software.


  • Change Payment Method
    Enabling this module gives your consumers the ability to change their payment method on file.

    It is important to note: This does not give your consumers the ability to edit or add new methods, rather exchange payment methods from their wallet. As a reminder, sticky.io Subscriptions natively integrates with BigCommerce. And in this case, this feature relies on the existing wallet feature that your consumers already use today while on your storefront.

Saving Your Changes

Once a change has been made either to enable or disable a module, you will receive a saved successfully Member portal configuration overlay informing you that your changes have been saved.



Next Step — Step 4 — Subscription Management

Did this answer your question?