Previous Step — Step 2 — Adding Billing Frequencies To Products

Now that we've created our Billing Frequencies and appended them to our goods and services, let's segue into managing your Member Portal.

Your Member Portal is what allows your consumers to view their orders, update their delivery address, skip shipments and so much more.

Without further ado, let's begin!


In a hurry? Watch our Onboarding & Training Specialist guide you through all Member Portal actions as well as review the customer journey in just 2:38.

Navigation to Member Settings

To begin, from your storefront navigate over to Apps > My Apps > sticky.io > Member Settings.

Understanding Member Portal Configurations

Managing your Member Portal Configurations is an absolute breeze with 1-click modules to give your consumers additional or fewer restrictions on how they manage their subscriptions through your service.

  • Change delivery address
    Enabling this module gives your consumers the ability to change their delivery addresses. This gives your consumers even more freedom to manage their orders and mitigates more tickets submitted to your Customer Service team.

  • Skip next shipment
    Enabling this module gives your consumers the ability to skip the next charge cycle to the next. As such, the consumer would not be billed, and no product would be shipped until the next billing date occurs.

  • Cancel subscription
    Enabling this module gives your consumers the ability to cancel their subscriptions.

  • Next recurring date
    Enabling this module gives your consumers the ability to adjust their renewal dates.

    It is important to note: There isn't a restriction to how often this action can be performed by the consumer.

  • Pause Subscription
    Enabling this module gives your consumers the ability to pause their subscriptions.

    It is important to note: There isn't a restriction to how often this action be performed by the consumer.

Saving Your Changes

Once a change has been made either to enable or disable a module, you will receive a saved successfully Member portal configuration overlay informing you that your changes have been saved.

Next Step — Step 4 — Subscription Management

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