Welcome to sticky.io - Start Here!

Get information on onboarding resources such as platform walkthroughs, migrations, and support contact and hours.

Zakk Sykes avatar
Written by Zakk Sykes
Updated over a week ago

Welcome to sticky.io! We’re so excited you’re here and we can’t wait to start working together to grow your ecommerce business.

As a new customer, we know you’re eager to get started and start selling. To help you prepare, we’ve compiled a few resources to help guide you through the onboarding process:

1. Schedule your Technical Platform Walkthrough with our onboarding specialist to get a in-depth overview.

We host daily technical platform walkthroughs where our onboarding specialist, provides an in-depth overview of the sticky.io platform and the steps to take to get started.

In these live, 60-minute sessions, we review sticky's key functions and features, while showing you how to set up the core, reusable components of the platform for your business. Our goal for this session is to provide you with the knowledge and preparation you need to launch your first campaign.

2. Dive deep into our Onboarding Documentation at your own pace.

We recommend all new customers attend the technical platform walkthrough; however, we also provide a collection of thorough onboarding documentation for a self-guided implementation.

In the Onboarding Guide collection, you’ll find several video tutorials and help center articles with instructions to set up offers, launch campaigns and much more.

Click here to access the onboarding documentation.

3. Get assistance migrating your existing data over to sticky.io.

If you're running a business on another platform, our team will help request your data to be migrated and activated on our platform. Learn more now, so we can get started on the process right away.

4. Become an expert with the help of our Support Help Desk and Client Success team.

Support Help Desk

If you need immediate assistance or need to troubleshoot and test anything along the way, our support team is here to help. Contact support@sticky.io or click the chat bubble on the bottom right of the screen to speak with someone from our Customer Service team.

Dedicated Client Success Manager

Our Client Success team is here to help you with any of your advanced business needs. Understanding your data, managing your account, and making improvements to help you save time, money and to get your business aligned with your goals. With sticky.io, you have a dedicated Client Success Manager to help you and your team get the most out of our platform. Reach out to them directly or contact the team at clientsuccess@sticky.io.

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