Creating Products in Sticky
In this article, we'll cover how to create a Standard Product in Sticky and provide a quick overview of each field available during product setup.
In a hurry? We've got you covered. Watch the video below to get up to speed on everything products. Conversely, beneath the video are written instructions of everything discussed in the video.
Navigating to Products
1. From the left-hand navigation menu, click Products/Offers > Products.
2. Select Standard to create a standard product.
Product Details
Name: The name of your product.
SKU: Shorthand for Stock Keeping Unit. This value is used to identify the product and is passed to your fulfillment provider in Sticky.
Vertical: The industry most closely associated with the product. This is used for internal reporting and analytics.
Description & Images
Description: A brief description of the product. This value can also be used in transactional email notifications.
Images: Upload product images or provide an image URL.
One-time Paired Product
One-time Paired Product: Adds another product to the customer’s first purchase at no additional cost. Subsequent purchases by the same customer will not automatically include the paired product.
Tax Options
Tax Code — The product tax classification used by your configured tax provider, when applicable.
Note: In order for this option to work, you must also enable Taxable under Parameters.
Organization & Pricing
Category: Organizes the product within Sticky. Select an existing category or create a new one.
Price (MSRP): The retail price of the product before taxes, shipping, or other order-level adjustments.
Cost of Goods: The internal cost associated with the product. Sticky uses this value when calculating margin.
Restocking Fee: The amount withheld from a refund when a restocking fee applies.
Max Qty: The maximum quantity of this product that can be purchased in a single transaction.
Parameters
Taxable: Includes the product when calculating applicable taxes.
Shippable: Marks the product as a physical item and passes the purchase to your fulfillment provider.
Digital Download: Marks the product as digitally delivered and enables the Digital Download URL field.
Has Variants: Enables product variants, such as different sizes or colors.
Single Purchase Limit: Restricts the product to a single purchase per customer.
Signature Confirmation: Passes a notice to fulfillment that the shipment requires a customer signature.
Delivery Confirmation: Passes a notice to fulfillment to include delivery confirmation for the shipment.
Shipping Restrictions: Enables country and state-level shipping restrictions for the product.
Delivery Options
If Shippable is enabled under Parameters, a new section will appear on the left with the following options.
Weight: The product weight used for fulfillment and shipping. Select the appropriate unit of measurement.
Declared Value: The value declared for the product when shipping.
Digital Download URL: The URL associated with a digitally delivered product.
Shipping Restrictions
Enable Shipping Restrictions under Parameters to prevent a product from shipping to selected locations.
Country: The country where the restriction applies.
Restricted State(s): The states or regions where the product cannot be shipped.
Advanced Options
Collections: Adds the customer to a Collections .csv list when a transaction for the product fails.
Note: It's generally recommended to instead use Decline Manager, Intelligent Cascading to automate decline retries. Or, simply integrate your email marketing tools to Sticky.
Custom Notifications: Allows you to assign product-specific email notifications and triggers.
License Key Restricted: Enables license keys that can be assigned to customers when the product is purchased.
Create the Product
Once the required fields are complete, click Create product on the top-right of the screen.
Sticky will create the product and assign it a unique Product ID that can be referenced throughout the platform and in API calls.
