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The purpose of the Customer Service dashboard is provide you a tool to use to monitor and compare the key metrics of each of your customer service staff. The data points and measurements that this dashboard keys in on include total orders entered by each Customer Service Representative (CSR), returns, chargebacks, cancelations and more.

Analyze Customer Service Agent performance

Identify areas for training opportunities

1. Analyze Customer Service Agent performance
2. Identify areas for training opportunities

The following data elements and measures are shown on the Customer Service dashboard. For comprehensive definitions of data elements and measures, please reference the <a href="https://support.sticky.io/en/articles/2962307-glossary-of-measures" rel="nofollow noopener noreferrer" target="_blank">Glossary of Measures.</a>

You may find the following Help Center articles relevant to Analytics helpful.

<a href="https://support.sticky.io/en/articles/2962307-glossary-of-measures" rel="nofollow noopener noreferrer" target="_blank">Glossary of Measures</a>

<a href="https://support.sticky.io/en/articles/2962350-glossary-of-terms" rel="nofollow noopener noreferrer" target="_blank">Glossary of Terms</a>

<a href="https://support.sticky.io/en/articles/3730523-how-to-use-filters" rel="nofollow noopener noreferrer" target="_blank">How to use Filters</a>

<a href="https://support.sticky.io/en/articles/3723632-analytics-vs-reports-data-calculation-methodology" rel="nofollow noopener noreferrer" target="_blank">Analytics Vs. Reports - Data Calculation Methodology</a>

1. <a href="https://support.sticky.io/en/articles/2962307-glossary-of-measures" rel="nofollow noopener noreferrer" target="_blank">Glossary of Measures</a>
2. <a href="https://support.sticky.io/en/articles/2962350-glossary-of-terms" rel="nofollow noopener noreferrer" target="_blank">Glossary of Terms</a>
3. <a href="https://support.sticky.io/en/articles/3730523-how-to-use-filters" rel="nofollow noopener noreferrer" target="_blank">How to use Filters</a>
4. <a href="https://support.sticky.io/en/articles/3723632-analytics-vs-reports-data-calculation-methodology" rel="nofollow noopener noreferrer" target="_blank">Analytics Vs. Reports - Data Calculation Methodology</a>

Overview

Data Elements & Measures