The sticky.io cartridge for Salesforce Commerce Cloud (SFCC) allows you to configure, launch and manage subscriptions directly from within the Salesforce Business Manager. When a customer purchases a subscription from you, the information about the product, and the frequency of the subscription, becomes visible in your Business Manager.

Ready to get started with the sticky.io Cartridge for Salesforce Commerce Cloud? Click here to read through our step-by-step onboarding guide.


Eligibility and Supported Payment Gateways

Developer support is required to implement the sticky.io cartridge for Salesforce Commerce Cloud. Developer support is available on a paid basis via sticky.io partners. Contact your sticky.io representative for more information.

Migrations from other subscriptions platforms is not currently supported, but will become available in the future. Contact your sticky.io representative for more information.

At this time, the following payment gateways are supported options:

  • Cybersource

  • Vantiv (World Pay)

  • Braintree

  • Adyen


Features

  • Subscription offer types, including:

    • Standard - This offer type allows merchants to sell their products on a recurring basis for a set schedule. Under this offer type, each billing event is associated with a single shipment. An example subscription offer would be a monthly subscription. The consumer would be billed monthly and would receive a shipment of the specified product after each successful payment.

    • Prepaid - This offer allows the merchant to charge for a set number of shipments upfront and then ship products to the consumer on the specified schedule. An example subscription offer would be a three-month prepaid subscription with a monthly shipping cycle. The consumer in this example would pay for all three orders upfront and receive three separate orders, one month apart from one another.

  • Subscription billing models, including:

    • Bill by Cycle - Subscriptions will bill every N days, weeks or months. An example subscription would be billed every 30 days.

    • Bill by Date - Subscriptions will bill on the Nth day of each month. An example subscription would be billed on the 15th of every month.

    • Bill by Day - Subscriptions will bill on the specified day of each month. An example subscription would be billed on the first Friday of every month.

    • Bill by Schedule - Subscriptions will bill on the specified days, recurring annually. An example subscription would bill on July 1st and December 1st of every year.

    • Bill by Relative Date - Subscriptions will bill on a relative schedule every N internals. If a customer purchased an example subscription on the 13th of this month, their subscription would continue to bill on the 13th, either monthly or annually, depending on your selections.

  • Subscribe & Save Tiered Discounting

    • Set up unique discount offers that are specific to given subscription models. For example, offer 15% off on a 30 day subscription model, but only 10% off on a 60 day subscription model for the same product.

    • Alternatively, set up uniform discount offers for all subscription billing models associated with a given product. For example, offer 10% off on both the 30 day and 60 day subscription models for a specified product.

  • Coupons

    • Coupon codes can be created to be applied to one-time purchases at a percentage or flat amount. Configurations can be made to limit consumer usage of the desired coupon codes.

    • Coupon codes can be applied by the merchant from the business manager or by the consumer on the checkout page.

  • Merchant subscription management options

    • Bill now

    • Stop (Pause or cancel)

    • Reset (Resume a paused or restart a cancelled subscription chain)

    • Change recurring date

    • Change billing frequency

    • Change payment information

    • Change billing address

    • Change shipping address

    • Place new subscription order

    • View subscription history

  • Customer portal subscription management options

    • Bill now

    • Pause

    • Resume

    • Cancel

    • Change recurring date

    • Change billing frequency

    • Change billing address

    • Change payment information

    • Change shipping address

  • Customizable notes/reasons for cancelled orders - Merchant and consumer views

  • Support for mixed-cart transaction processing

  • Support for guest checkout on subscription transactions

  • Shipping & tax

    • Support for native shipping charges

    • Support for third-party shipping integrations

    • Support for native tax changes

    • Support for third-party tax integrations, such as Avalara

    • Support for free shipping on subscription orders

  • Dunning support

    • Capture failed payments with the ability to set custom retry frequencies for declined transactions.

  • Transactional email notifications

    • Subscription reminder

    • Cancellation confirmation

    • Rebill decline notification

    • Expired card notification

  • General Analytics Dashboards, including:

    • Historical Churn - This data allows merchants to retarget their churned customers

    • Historical Subscription Revenue - This data allows merchants to have a high-level view of how their subscription programs are performing

    • Reporting by Product / Billing Model - This data allows merchants to analyze how their current subscription strategy is performing and how individual products are selling

    • Cancellation - This data allows merchants to see the most prominent reasons for subscription order cancellation


Frequently Asked Questions

  • How do I access the integrations document/guide?

    • Contact your sticky.io representative for access to the integrations document.

  • Can I install the cartridge by myself?

    • Developer support is required to implement the sticky.io cartridge for Salesforce Commerce Cloud. Developer support is available on a paid basis via sticky.io partners. Contact your sticky.io representative for more information.


Helpful Salesforce Resources

Here are a few articles and references that will be helpful to you as you get started with Salesforce Commerce Cloud.


How to Contact Support

Contact the sticky.io Support team via:

  • Live chat, using the Intercom widget in the bottom right-hand corner of your screen

  • Phone by calling 800.455.9645

  • Email by sending us a message at support@sticky.io


Ready to get started with sticky.io for Salesforce Commerce Cloud? Click here to read through our step-by-step merchant onboarding guide.

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