To configure ShipHero Fulfillment into your sticky.io CRM instance, you will go to Settings>Providers and under ACTIONS select 'Add New Provider Profile'. Select the type = Fulfillment and select ShipHero from the drop down. Fill out the required parameters which are outlined below and click “Save”.

These parameters are briefly described here for your reference:

Alias: Name that you will assign to the fulfillment profile. This is for internal purposes only; it helps you identify a specific fulfillment account among several of them in your platform.

Combine Similar Address: This field allows you to set whether or not you want orders with identical shipping addresses to be combined in one order and sent to the fulfillment provider.

Delay Hours: Specify if you would like to delay our system from pushing the orders to your fulfillment center for an “X” amount of hours. This would allow you to review the orders before they get sent out to the fulfillment provider.


Password: This will be provided to you by ShipHero.

Username: This will be provided to you by ShipHero.

Void Refund Alert - Specify whether you would like to send Void/refund alerts to ShipHero.

Once your fulfillment provider profile has been created, then you will go through your campaigns and assign the fulfillment provider to the corresponding campaign(s). This can be done directly from the Providers page, by clicking on the blue circle next to your fulfillment profile and "Assign to Campaigns".

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