To configure Cybersource Gateway into your sticky.io CRM, you will need to navigate to Settings > Providers.  Select "Add New Provider Profile" next to the 'Actions' menu, and select the 'type' as Payment Gateway, and the 'provider' as Cybersource. Fill out the required gateway parameters which are outlined below and click “Save”.

These parameters are briefly described here for your reference:

Alias: Name that you will assign to the gateway. This is for internal purposes only; it helps you identify a specific gateway account among several of them in your platform.

BC Username: This will be provided to you by Cybersource.

BC Password: This will be provided to you by Cybersource.

Merchant Id: This will be provided to you by Cybersource.

Merchant Key Id: This will be provided to you by Cybersource.

Merchant Shared Key: This will be provided to you by Cybersource.

Capture On Shipment?: Set to Yes if you want to capture an authorization once an order is marked a shipped in the CRM. Also, an order will remain as pending in the system until the authorization is captured upon shipment. Set to No if you want the standard authorization and capture process for your orders. Optional.

Currency: The Cybersource Gateway currently supports AUD, CAD, GBP, JPY and USD currencies

Test Mode: Set to YES if you would like to use this gateway in Test Mode.


Once your gateway profile has been created, then you will go through your campaigns and assign the gateway to the corresponding campaign(s).

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