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Receiving an Error Message When Processing Order
Support avatar
Written by Support
Updated over a week ago

October 29, 2010
Updated: March 1, 2020

Many times, our clients run into the common issue of receiving an error message, or being redirected to Platform’s custom error page when processing an order. The most frequent reason that causes this error is when you are missing certain fields when posting the data into our system. Therefore, the first thing to do will be to double check your entire code.

The other common reason, is when you are using an input type='image' for your submit/image button. In this case, you will need to adjust your input type for that submit button.

For Example,


<input type='image' src="" onclick='form_validator();'>

Change to:

<img alt="Submit" src="" onclick="form_validator();">

Note: If you need to adjust your input type for the submit button, make sure you adjust this code on all pages you are using images as submit buttons, including your landing, order, and upsell pages.

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