Call Confirm - Five9
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Written by Support
Updated over a week ago

December 21, 2011 

UPDATED March 1, 2020

To configure  Five9 into your CRM instance, you will go to Settings>Providers and  under ACTIONS select Add New Provider Profile.Select the type = Call Confirm and select Five9 from the drop down.Fill out the required parameters which are outlined below and click “Save”.

For more information on this Provider click here 

These parameters are briefly described here for your reference:

Domain – This will be provided to you by Five9.
List – This will be provided to you by Five9.
Processing Mode – Include whether you want to Confirm All Orders, including Initials and Rebills or Confirm All Initial Orders only.
Alias - For internal purposes only to help you organize among multiple provider profiles within your CRM. 

After you have configured your Call Confirm Provider account into your CRM, you will assign it at the campaign level. This means that it will not be automatically enabled on all your campaigns; instead, you will assign it to those campaigns that you choose to assign them too.

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