The Fulfillment Lab
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Written by Support
Updated over a week ago

March 20, 2013

UPDATED March 1, 2020

To configure  The Fulfillment Lab into your CRM instance, you will go to Settings>Providers and  under ACTIONS select Add New Provider Profile.Select the type = Fulfillment and select The Fulfillment Lab from the drop down.Fill out the required parameters which are outlined below and click “Save”.

For more information on this Fulfillment Center click here

ClientID - This will be provided to you by The Fulfillment Lab.
Client Key – This will be provided to you by The Fulfillment Lab.
Receive Tracking Numbers – Specify whether you would like to receive tracking numbers with your shipments or not. If you select to receive tracking numbers, then they will be retrieved once every hour from this provider.  
Receive Returns -Select Yes if you would like your returned orders to be automatically updated after they have been received by The Fulfillment Lab; otherwise, select No. Please note that the campaign must be configured to "Include Returns".
Delay Hours – Specify if you would like to delay our system from pushing the orders to your fulfillment center for an “X” amount of hours. This would allow you to review the orders before they get sent out to the fulfillment provider.
RMA Alert- Select yes if you would like to send RMA numbers to The Fulfillment Lab.
Void / Refund Alert-
Select yes if you would like to send void / refunds to The Fulfillment Lab.
Shipping Address Alert-
Select yes if you would like to send shipping address changes to The Fulfillment Lab.
Alias -
For internal purposes only to help you organize among multiple fulfillment profiles within your CRM


Once your fulfillment provider profile has been created, then you will go through your campaigns and assign the fulfillment provider to the corresponding campaign(s).

Please note that you must configure your product SKUs with the selected Fulfillment Center before your orders will successfully post to fulfillment.

Other Notes for The Fulfillment Lab

The CRM fetches for statuses onorders that are pending to post to The Fulfillment Lab, and the orderhistory of pending to post orders may include one of following statuses ifapplicable: BACKORDER, BADADDRESS, BADSKUHOLD, and CANCELLED.

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