December 28, 2010

UPDATED March 1, 2020

To configure  Rakuten Fulfillment into your sticky.io CRM instance, you will go to Settings>Providers and  under ACTIONS select Add New Provider Profile.Select the type = Fulfillment and select Rakuten from the drop down.Fill out the required parameters which are outlined below and click “Save”.

For more information on this Fulfillment Center click here https://www.rakutensl.com/

Customer Id– This will be provided to you by Rakuten.
​Delay Hours – Specify if you would like to delay our system from pushing the orders to your fulfillment center for an“X” amount of hours. This would allow you to review the orders before they get sent out to the fulfillment provider.
​Password– This will be provided to you by Rakuten.
​Receive Tracking Numbers – Specify whether you would like to receive tracking numbers with your shipments or not.
​Void Refund Alerts- Specify whether or not you want to send void/refund alerts to Rakuten. If using the alert, a cancellation request will be sent to Rakuten once an order is voided/refunded in the CRM.
​Alias- For internal purposes only to help you organize among multiple fulfillment profiles within your CRM 

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Once your fulfillment provider profile has been created, then you will go through your campaigns and assign the fulfillment provider to the corresponding campaign(s).

Please note that you must configure your product SKUs with the selected Fulfillment Center before your orders will successfully post to fulfillment.