January 21, 2015
UPDATED March 1, 2020
To configure Rhiem Fulfillment into your sticky.io CRM instance, you will go to Settings>Providers and under ACTIONS select Add New Provider Profile.Select the type = Fulfillment and select Rhiem from the drop down.Fill out the required parameters which are outlined below and click “Save”.
For more information on this Fulfillment Center click here https://rhiem.com/en/fulfillment/
Username – This will be provided to you by Rhiem Fulfillment.
Password - This will be provided to you by Rhiem Fulfillment.
Delay Hours – Specify if you would like to delay our system from pushing the orders to your fulfillment center for an“X” amount of hours. This would allow you to review the orders before they get sent out to the fulfillment provider.
Is Test- Select whether or not to use Rhiem Fulfillment in test mode.
Receive Returns- Select Yes if you would like your returned orders to be automatically updated after they have been received by Rhiem Fulfillment; otherwise, select No. Please note that the campaign must be configured to "Include Returns".
Receive Tracking Numbers – Specify whether or not you would like to receive tracking numbers with your shipments.
Cancel Shipments- Specify whether or not you want call sent to stop shipments on voided or fully refunded orders that have not already been shipped.
Customer Id- This will be provided to you by Rhiem Fulfillment
Alias - For internal purposes only to help you organize among multiple fulfillment profiles within your CRM.
Once your fulfillment provider has been activated in your CRM, you must follow these requirements:
The Service Code within yourShipping Method, which is created under Offers>Shipping, must beconfigured with either "STANDARD" or "EXPRESS"depending on the ModeOfTransportation you're using with Rheim Fulfillment.
Once your fulfillment provider profile has been created, then you will go through your campaigns and assign the fulfillment provider to the corresponding campaign(s).
Please note that you must configure your product SKUs with the selected Fulfillment Center before your orders will successfully post to fulfillment.