June 7, 2012
Updated March 1, 2020
This page will allow you to set specific rules for hard declines. When a decline reason is received from the gateway that contains a defined decline reason associated with a hard decline rule, the transaction will be treated as a hard decline on a cascade, decline reprocess, decline manager or will not count against decline limits in the payment router, as specified by the rule.
To create a decline reason, go to the Actions drop-down menu and select ‘Create’. This is where you will enter the decline reason. Please keep in mind that the decline reasons you enter must be valid decline reasons from the gateway in order for the profile to take effect.
If you have similar decline reasons that will have different decline rules, you are able to define which reason should take precedence by using the Move to Position or Jump to Position features. The one at the top of the list will take first priority.
*NOTE* The Decline Reasons “%” wild card can be adjusted by removing the "%" in front of the decline reason or at the end, depending on how you would like it to behave. OR you can remove it completely by removing the % from both ends.
When you keep the wild card "%" on the decline reason, it is going to function by picking up the decline reason configured as well as any extra characters. For example if you have "issuer declined" configured, we would pull everything such as "issuer declined REFIDxxx". The wildcard makes it so that we keep pulling the "REFIDxxx".
If you remove the "%" wildcard we will ONLY be pulling the exact match such as "issuer declined" and not pull anything extra like the "REFIDxxx".
You have the option to treat as hard decline for Cascade, Decline Limit, and Decline Reprocess. If you select:
Cascade- an order will not cascade when the decline reason is received from the gateway.
Decline Limit- the decline will not be counted against the Gateway Decline Limit in the payment router when the decline reason is received from the gateway.
Decline Reprocess- the order will not be eligible to be manually reprocessed when the decline reason is received from the gateway.
Decline Manager- the order will not go through decline manager if the decline reason is received from the gateway.