Release Notes 12/22/2020
RESOLVED ISSUES
PayCertify - Issue when updating shipping address and billing address from the order details has been resolved.
"No query results for model" error has been fixed & resolved.
Returning "Unknown" decline reason from PayEngine and Flagging Rebills Incorrectly. This has been corrected.
Release Notes 12/16/2020
RESOLVED ISSUES
There was an issue with special characters causing declines with PayEngine gateway, this has been resolved.
An issue with the TaxJar integration not sending product tax code when calculating tax has been resolved.
Custom bundled products missing child products on orders has been fixed & resolved.
Issue with the product_summary token and images / Image header is now fixed.
SEK and DKK Currencies have been added to PayEngine gateway.
Release Notes 12/08/2020
FEATURES
Integrated the Wix Payment Gateway! For further information on how to configure this payment provider, please visit our help center: https://support.sticky.io/en/articles/4648965-wix-payment-gateway
RESOLVED ISSUES
Resolved the issue where Stripe was experiencing declines with message "A source must be attached to a customer to be used as a payment method" on select orders where the address had been updated.
Resolved the issue where refunds were not being sent to Avalara.
Resolved the issue where eMerchant Pay where several rebills were declining for OP840 - Invalid Order ID.
Resolved the issue with PAAY where 3ds were not being passed to the gateway when a declined order was reprocessed.
The issue with the custom field export has been resolved.
Release Notes 11/17/2020
FEATURES
Updated the Pay Engine Gateway integration to use their new API.
Release Notes 11/11/2020
RESOLVED ISSUES
There was an issue when copying a product with shipping restrictions, the new product does not have the shipping restrictions. This has been resolved.
The issue with Custom bundles and child products being updated through API has been resolved.
The PayPal issue on fixed price bundles where the children were being sent with $0 cost has been resolved.
The issue where $0 orders were being sent to StackPay gateway has been resolved. $0 order totals are not sent to the gateway.
Release Notes 11/04/2020
FEATURE RELEASES
New Contacts Page - added the ability to use Cancellation note templates.
RESOLVED ISSUES
Issue with ACI Payon where some transactions that were approved were communicated as declines has been resolved.
The issue with the CVV on eMerchant Pay has been resolved.
Release Notes 10/28/2020
FEATURE RELEASES
Email Notifications - we have updated 3 notification types to send in real time instead of the queueing system - order confirmation, member creation, member forgot password
RESOLVED ISSUES
Issue with Bill by relative date billing model/order spawning into 3 orders has been resolved
The issue where Incorrect recurring date on migrated orders using bill by relative date has been resolved
Release Notes 10/21/2020
FEATURE RELEASES
We are now integrated with StackPay Gateway
API
We have added a method to retrieve license keys - V2 new route GET v2/orders/{{order_id}}/license_keys
Release Notes 10/14/2020
RESOLVED ISSUES
Issue where some orders were not being posted to Tax Jar has been resolved
The issue where imported variants had incorrect pricing has been corrected
Issue where Stripe requests had invalid characters has been corrected
ShipStation Issues have been resolved:
Next recurring add on products are no longer being sent to ship station until they are sent with the recurring order.
Needed to stop sending the calculated price for orders with multiple orders of the same variant. Ship station was also doing the math and the invoices were incorrect.
The child products within the fixed cost bundle are now being sent with their pricing.
Release Notes 10/07/2020
FEATURES
The ability to search by the Affiliate/Sub-affiliate has been added to the Prospect_Find API.
The list view for Offers has been changed, if the offer ONLY has billing model 2, the list view will show as Recurring type = One time purchase. Previously this was showing as 'self recurring'.
RELEASING ON THURSDAY 10/8
Square Fulfillment Integration
IMPORTANT - this fulfillment integration ONLY works with orders that were processed through Square Payments.
Release Notes 09/30/2020
FEATURES
Smart Dunning - This is a NEW VAS service! Use our algorithms to process your declines. All you need to do is decide how many attempts you would like us to make on each decline. We have added the ability to add this to all current and future campaigns by making it the default. Contact your Client Success representative for additional information and to get started!
Added currency for NOK (Norway) to Stripe Connect.
API:
Added NOCOF Upsell API - (new_upsell) post transaction upsells can now be submitted as order add ons using this NOCOF API and the original order id. This will tie the orders together for analytics reporting.
V2 API - Added a Method - to create, update or add promo codes to coupon profiles.
order_view - now returning the billing model discount.
RESOLVED ISSUES
Resolved the issue where shipping restrictions were not showing inside products.
The PayPal Sandbox decline issue has been corrected.
Issue with the Payment Router and the NOCOF API.
Resolved the issue with the CSV Sales Tax import.
Release Notes 09/23/2020
FEATURES
3D Secure has been added to our QuickPay integration! We have also added the currencies DKK, NOK, and SEK to this gateway.
3D Verify has been added to the Inovio and Argus gateway integrations.
Release Notes 09/16/2020
RESOLVED ISSUES
Fixed the issue where partial refunds sent to Ship Station on multi product orders cancelled the entire shipment.
Paysafe consent emails automatically send 1 day after the recurring date if consent had not been received prior.
Corrected the issue where reposted/reshipped order tracking numbers were not being added to sticky.io for Ship Station.
Release Notes 09/09/2020
FEATURES
Now Integrated with Smile.io Loyalty provider.
Enhanced Klaviyo integration to include custom fields
Added the ability to Merge duplicate customer records when the email address is the same.
Added the ability to create billing models based on the day of the week with the option of adding buffer days.
RESOLVED ISSUES
Fixed the issue where 3DS 2.0 was not working correctly with NMI.
Fixed the issue where the order confirmation email was displaying the incorrect discount amount.
Release Notes 09/02/2020
FEATURES
New Product Image tokens! We have added the {product_image} & {tpl_product_image} tokens which will host and store the product image and display within the email notification. The product token has also been included within the {product_summary} token, so if the product has an image configured, it will automatically be pulled into the email if using the {product_summary} token.
Kount - The option to send the UTM parameter to Kount has been added! Within the Settings > Providers page you'll just need to add UTM to the custom fields section.
Return Reason has been added to the order_find & order_view methods within our API. This will allow you to query and view any orders that have been marked as returned.
RESOLVED ISSUES
There was an issue with how the product_summary token data was being displayed, this has been fixed.
Non-Billable Subscriptions were not showing within the Subscription Management page, this has been corrected.
Release Notes 08/26/2020
FEATURES
New Contacts Page - Added the ability to change the next recurring product to a variant.
RESOLVED ISSUES
Optimal Gateway was seeing declines for orders that were being placed with foreign characters. This has been resolved.
Prepaid Offer refund issues have been resolved.
The Incorrect Refund amount being sent to Avalara when Square was the payment processor has been corrected.
The issue where forced orders were not billing on to new gateway when the old gateway had no bandwidth has been resolved.
The issue where coupons were not being applied correctly has been resolved.
Release Notes 08/19/2020
FEATURES
User access - When making changes to a department template - you can now apply these changes to all existing users that are using that template.
Added support for NMI collect.js - front end tokenization of a credit card. For further information: https://support.nmi.com/hc/en-gb/articles/360009713318-Collect-js-Tokenization-With-ChipDNA-Direct
RESOLVED ISSUES
Pay Pal - The issue with PayPal one click upsells has been resolved.
The issue where sales tax was not applying correctly to orders has been corrected.
Release Notes 08/12/2020
FEATURES
Avalara - We added the ability to add the warehouse address within the Avalara profile, this will represent the state from which the items are sent.
authorize_payment API method - The 'save_customer' temporary authorization has been extended to 5 days. This would previously expire within 24 hours.
Vantiv Payment Gateway - The ability to 'post descriptor' has been added to this gateway profile, allowing for the descriptor to be sent to Vantiv gateway.
RESOLVED ISSUES
ShipStation Fulfillment - Custom fields are now saving properly in the profile.
Issue with tokens {nextsubscriptionamount} and {nextsubscriptionproduct} defaulting to $0.0 has been resolved.
Release Notes 08/05/2020
FEATURES
Product Level Coupons are here! This option will allow you to apply coupons to products directly.
3D Verify 2.1 has been added to Cybersource Gateway.
Dynamic descriptors are now supported on Braintree gateway with PayPal. The 'Post Descriptor' option was added to the Braintree gateway profile, allowing you to choose whether or not you want to post the descriptor within the profile to Braintree.
Orders with $0 prepaid rebills are now being excluded from the non billable query inside the Subscription Management page.
The product import using csv will now allow product bundles to be imported.
Stripe - when a subscription has a credit card updated, we will now get a new token from Stripe so that the CVV is in the request sent.
New Contacts Page -
We added the ability to change the next recurring variant on a subscription.
The Campaign Name and ID and also Product ID to the subscription block.
RESOLVED ISSUES
Removed the additional letters “amp” from the postback url tokens
Stripe - resolved the issue where the API was generating an error - "a source must be attached to a customer to be used as a payment method."
Release Notes 07/29/2020
FEATURES
The Corporate Disk Fulfillment integration has been fully updated.
The Ability to "Add on" a product for the next rebill order can now be added even when the main product isn't recurring.
RESOLVED ISSUES
ShipStation - Custom fields are now posting to ShipStation.
Stripe - Token Errors have been resolved.
Release Notes 07/23/2020
FEATURES
CAD currency has been added to ZiriPay gateway.
NEW! ShipHero Integration - New Fulfillment Provider- https://shiphero.com
Ship Offers - enhanced existing integration.
RESOLVED ISSUES
Fixed issue where an incorrect descriptor was being sent to Stripe.
Release Notes 07/16/2020
FEATURES
Checkout.com Gateway integration has been updated to include 3DS2.0
Smarty Streets - New Address Verification provider! Smarty Streets provides the ability to update the address before the order posts to fulfillment. If the address is returned as 'bad address' from Smarty Streets, the order will be flagged as 'bad address', and will need to be corrected before the order posts to fulfillment.
Gift Order functionality - We now are creating a prospect record with the gift recipients email address and product information. This will enable the recipient to log in and check out the gift without having to use the gift givers email address.
The IP Address is now an optional Field when posting to NMI Gateway. Inside the gateway profile within the Settings > Providers page, you will now have the option to set IP Address to YES or NO.
Ship Hero - New Fulfillment Integration! This provider can be added within the Settings > Providers page under the 'type' Fulfillment.
New SSO Call Center called 'Alorica' has been added!
RESOLVED ISSUES
Several variant issues have been resolved.
Contacts Page - resolved the issue where the contact id was showing blank.
{refundamount Token - resolved the issue where this token was showing zero dollars for multiple orders.
Resolved the issue where product weight was not being sent to ShipStation.
Release Notes 07/09/2020
FEATURES
We are now integrated with Quickbooks! This provider can be configured within the Settings > Providers page under the type 'accounting'.
3DS2.0 has been added to our Checkout.com integration.
RESOLVED ISSUES
Webforms - shipping info by state not showing in the dropdown - has been corrected.
Updated the Stripe Connect portal for o-auth redirect from limelightcrm.com to sticky.io.
Resolved the issue where the customer was existing as both a prospect and a customer.
Subscription Management issue where the total active subscriptions count and forecast amount didn’t match has been resolved.
The issue where step numbers are not applying to products with variants has been corrected.
Release Notes 07/01/2020
FEATURES
Integrated with 'Asendia Fulfillment', based out of Great Britain - https://www.asendia.com/
Contacts Page - Added a field to show if the contact has opted in/out for SMS messaging.
CBD has been added as a new vertical option.
You can now use the individual SKUs for the products within Pre Built Bundles.
Added the ability to treat 'add on' products as individual subscriptions.
Added Billing models and offers to the order export from the Insights menu.
RESOLVED ISSUES
Corrected the issue where maintaining existing gateways was not being retained.
Corrected the product variant issue in order_view API where only 1 of 2 billing models was being returned when order has same product with different variants.
Tracking numbers are now being added to dependent orders within Shipstation.
Corrected the issue where force next gateway was not applying.
Corrected the issue with order_find API call where it was not returning any values when using recurring=1 on orders that have been refunded even though the subscription remains active.
Custom fields email token that was not populating data in the emails - this has been fixed!
Product_Summary token issue - we corrected the issue where if there was a subscription discount and the quantity was 2 or more the product_summary shows the correct product price.
Release Notes 06/24/2020
FEATURES
Capture on Shipment has been added to the FlexPay Gateway integration.
RESOLVED ISSUES
Corrected Orbital Gateway issue where the descriptor and phone number were being sent in the requests causing declines.
Corrected the issue when editing a postback and clicking save - the edited item now saves and does not throw an error.
Postback copy issue where the copied profiles are not the same has been corrected.
Bill by relative date billing model and decline salvage - ensuring that when an order is approved using decline salvage and the order is using the relative date billing model - the new recurring date calculation uses the relative billing date from the decline salvage approval date.
The Avalara issue with order_total_calculate API has been resolved.
The issue when editing intelligent cascade profile and using Prepaid as one of the conditions - the 'NO' option is now available.
PayPal - issue with one click upsells showing paypal placeholder data has been resolved.
Release Notes 06/17/2020
FEATURES
A new order note type template for "Restarting Subscription" has been added.
Renamed Open Payment Platform Gateway to ACI WorldWide/Open Payment Platform.
New email token for one click cancellation URL has been added. The token is ‘hosted_cancellation_url’
We added support for tokenization on the Vantiv gateway, this option has been added to the gateway profile.
The option to allow a prepaid subscription to be converted to a standard offer has been added. This would mean that at the end of the prepaid term the customer can then be on a monthly subscription plan.
RESOLVED ISSUES
Issue passing orders to QuickPay Gateway has been resolved.
Order total calculate API coupon validation issue has been corrected.
Upgraded the QuickPay gateway integration.
Unable to save notes on orders page has been fixed.
eMerchantPay recurring issue has been resolved.
Resolved issue with address alerts not updating orders for ShipStation
ANALYTICS
The Revenue Generator, Traffic Optimizer and Decline Reducer dashboards have been removed from the Analytics homepage. Please contact your client success manager to have these dashboards added back to your instance.
Release Notes 06/10/2020
FEATURES
New Prospect SMS integration called “SMS Cart Rescue” for targeting and converting prospects.- “ (Contact your Client Success Manager for more information about this service)
The API has been updated for the Maropost Integration to allow for more secure communications.
The ability to pass a custom descriptor has been added to the Orbital Gateway.
The ability to add and edit customer custom fields has been added to the Customers/Contacts Page.
The option to preserve a custom price has been added to the Place Order Page.
The character limit has been increased for variant names located within Product Variants.
RESOLVED ISSUES
Shipstation integration - Addressed the issue with address validation.
Apple Pay on NMI - Addressed the issue with rebills not processing.
Release Notes 06/03/2020
FEATURES
We added the ability to add and edit customer custom fields within the Order Details page.
The option to preserve a custom price has been added to the Place Order Page.
RESOLVED ISSUES
Capture on Shipment errors with Stripe Connect - this has been corrected.
Unable to refund through Stripe Connect - this has been fixed.
ANALYTICS
Customer-centric retention metrics have been added to the sales by retention report.
Sales tax from the orders table has been aggregated and added to the analytics > tax report.
Release Notes 05/27/2020
FEATURES
3D Verify 2.0 has been added to the Open Payment Platform gateway.
The 'NZD' currency has been added to the PayPal Payments gateway.
P2P has been added as a new Fulfillment provider.
We added the product price next to the product name in the product drop down on the Order Detail page.
The ability to send different shipping information has been added to the New Order Card On File API method.
RESOLVED ISSUES
We have corrected the issue where Voids were not processing for Stripe Payment Gateway.
We have corrected the issue where notes were not saving on the orders page.
We have corrected the issue where employee departments templates were missing in user access.
Release Notes 05/21/2020
FEATURES
Twilio SMS Integration has been added.
The Payon Gateway Integration (Open Payment Platform) has been updated to include the 'client ip address'.
The Recurring Cron can now run at the same time the original order posted (contact Client Success rep to enable this).
API V2 - NEW API contact_find method has been added.
Order Page -the ability to add/edit order custom fields has been added.
RESOLVED ISSUES
Custom recurring offer where the variants were not working has been corrected.
Mobile Analytics dashboard is now working correctly.
API - order_total_calculate response variant issue has been corrected.
Release Notes 5/13/2020
FEATURES
The ability to add product images has been added! This can be accomplished from within the product directly.
AWeber has been updated to the newest API version.
We added an enhancement to separate Ethoca voids and refunds for reporting purposes for the Stripe gateway.
RESOLVED ISSUES
There was an issue where we do not allow alternate payment methods to be removed from a campaign if there are existing orders preserved. When the payment method was removed existing orders could not process. This has been corrected.
ANALYTICS UPDATES
The Subscription Forecasting dashboard has been updated with additional product data, a billing model filter and a new table displaying a forecast of approvals -- specifically by products with their projected quantities.
Release Notes 05/06/2020
FEATURES
We added the ability to resend the 'Refund' and 'Void' notifications from the order details page.
For the API order_view method, we added the ability to receive the 'next billing_gateway' for a subscription order. You will need to contact our support team to have this enabled.
Added the ability to send a specific notification for first rebill declines (not in decline salvage) This has been added to the decline notification template.
[###REBILL_DECLINE_START###] and [###REBILL_DECLINE_END###] tokens
Postback token - Ability to use the URL builder to add a single token to an already created postback URL has been added.
RESOLVED ISSUES
Shipstation
-Cancel order being sent as a repost
-Tracking numbers not being received
-Reposting orders being sent as shipped
-Combine similar address feature not combining for all similar addresses
ANALYTICS UPDATES
Added partial refund # in Sales by Campaign and Sales by Gateway reports. Amount refunded includes voids, full and partial refunds. Void/Refund # counts voids and full refunds only, so the partial refund # column will now account for partially refunded orders.
Release Notes 04/29/2020
FEATURES
We have added the ability to assign coupon profiles to multiple campaigns at one time.
Rebills are now supported when using Apple Pay with NMI.
We are now returning the 'contact id' in the response for 'customer_find' API
The NZD currency has been added to Stripe.
RESOLVED ISSUES
The Order_view API method billing model switch has been corrected.
The Order_view API method was not returning the next subscription children array, this has been corrected.
The product tax code was not posting correctly to Avalara, this has been resolved.
The order_calculate_total API method was returning improper discount total. This has been resolved.
Release Notes 04/22/2020
IMPORTANT UPDATES
Effective 04/22: PaySafe announced an important update regarding receiving consent for MasterCard transactions. For further information on this, please click here: https://support.sticky.io/en/articles/3921064-paysafe-processing-continuity-updates
Important Reminder: Visa Regulations for Free Trials Compliance. For further information, please click here: https://support.sticky.io/en/articles/3928997-important-reminder-visa-regulations-for-free-trials-compliance
FEATURES
ShipStation - We have enhanced our ShipStation integration to support batch posting. We are now sending and retrieving information from ShipStation using batches, allowing for more efficient processes and avoiding any type of API limits.
The {product_summary} email token now includes a separate line item for 'Discount'.
There is now an option to restrict bulk actions for users. This will limit your customer service agents from taking mass actions on orders. This permission can be found within the Permissions for each user account.
ANALYTICS UPDATES
Updated the Traffic Source Quality Dashboard to include product level data.
On the Processing Dashboard tables and charts have been consolidated together and processing cap by gateway is now available as a drill field.
Release Notes 04/16/2020
IMPORTANT UPDATES
Important Reminder: Visa Regulations for Free Trials Compliance. For further information, please click here: https://support.sticky.io/en/articles/3928997-important-reminder-visa-regulations-for-free-trials-compliance
PaySafe announced an important update regarding receiving consent. For further information on this, please click here: https://support.sticky.io/en/articles/3921064-paysafe-processing-continuity-updates
FEATURES
BrainTree Gateway SDK update - BrainTree updated their SDK, the changes go into effect 5/1. We made changes on our end to continue to support this.
Group ISO Gateway - 3D Verify has been added as an option to use with this gateway.
ShipStation - Enhanced the integration by moving to 'Batch Posting'. This will alleviate the errors we are getting from ShipStation due to exceeding their limits. -ShipStation will also need to increase our per minute post amount. This is still pending with ShipStation.
Also fixed the issue that was preventing custom fields from being saved to the ShipStation Provider profile.
Inside of the Offer configuration we added the ability for a prepaid order to convert to a monthly subscription at the end of the prepaid term. This enables clients to use an introductory rate for subscriptions.
For example - Sign Up and get the 3 months for $30 and then pay $20 a month after that.
ANALYTICS FEATURES
Redesigned the Churn dashboard, which now derives churn percentages from subscription products on hold and historically active subscription products — based on calendar dates and hold dates rather than transaction dates.
Updated the Chargebacks dashboard to include product line item data. This update includes a couple cosmetic rearrangements.
RESOLVED ISSUES
There was an issue where multiple discounts were combining, leading to an order having a negative dollar amount. This has been fixed. The discounts/coupons were behaving as intended, however we have implemented changes that will not allow an order to go below $0.
Decline notification being sent on approved order, this was regarding PayPal gateway and has been resolved.
NMI Echeck Gateway - We made the 'SEC' code configurable on the provider profile.
Resolved the configuration issue where orders were being assigned a different gateway. Now you cannot select 'PreAuth' 'Yes' and 'Void' 'PreAuth' 'No' without preserving the gateway.
Release Notes 04/08/2020
FEATURES
3D Secure 2.0 has been added to the eMerchantPay gateway integration.
The option to 'Post Descriptor' as been added to the Acquired Gateway profile. If this field is set to 'YES', we will post the descriptor from your gateway profile.
New feature for ShipStation! When an order is partially refunded in the platform, the user will see a pop up that asks if the order should be cancelled and if the item should be shipped. A history note will also be added to the order history notes reflecting the users response.
A new Postback trigger called 'subscription' has been added. This trigger will fire x days prior to the rebill, depending on your configuration.
Our favicon has been updated to the image below:
New Contact Page - Added Offer ID and Product ID in the drop downs. This page is currently in Beta, email tstokes@sticky.io to join our Beta group if you are interested in this page.
An Estimated Prorated Amount has been added to the 'subscription credit field that is currently available on the order details page.
ANALYTICS FEATURES
Our analytics team will work with you to build out reports/dashboards specific to you and your business, products, customers, integrations etc. Please reach out to your client success manager or analytics@sticky.io for more information about custom reporting.
Updated the Order Analysis dashboard to include product line item data. Retention metrics and in-trial cancellations are now calculated leveraging line items when available and allows drill downs to product line item detail.
Refreshed the Subscriptions dashboard, which now includes historically active subscriptions based on calendar date as well as subscription growth metrics, all based on product line item data when available.
Please direct any questions about the dashboard changes to analytics@sticky.io
RESOLVED ISSUES
There was an issue where any orders using Higher Dollar Pre-auth were being sent to Auth.net $1.00. This has been resolved.
The issue where we were returning variants via the order_view API method even though no variants were submitted with the order has been resolved.
Release Notes 04/01/2020
FEATURES
We added the additional security of 3D Verify 2.1 to our existing Acquired Gateway Integration
The gateway decline codes have been added in the response for the 'new_order' and 'order_view' methods. Previously the standard '800' decline code was being returned, now we will be returning the actual decline code received from the gateway response.
RESOLVED ISSUES
There was an issue where decline manager was continuing to retry the original decline order after the new order had been successfully created. This has been corrected and is now functioning properly.
We corrected the issue where the 'custom HTML code' was not displaying properly in the new updated email notification editor for the shipping confirmation notification. This issue did not effect outbound emails to customers, it was only present when attempting to edit an existing shipping confirmation email template.
Release Notes 3/25/2020
FEATURES
New Payment Gateway integration with Paya Connect! For more information on this provider, please visit: https://paya.com/
We have a new Data Verification Provider called Smarty Streets! This address verification provider will help verify that the address’ on your customer orders are correct before posting to fulfillment.
RESOLVED ISSUES
The {product_summary} email token issues have been fixed. Some of these issues include: bundle children were repeating themselves on every line item, the custom price was not being reflected as the product price, and the delayed charge amount was not being displayed.
Grand Total inconsistency - Any coupons that were applied on the Place Order Page were being reflected on shipping, but not the order total. This has been fixed.
The Pinless Debit provider has been deprecated since they are no longer processing payments.
Archived campaigns were showing in the campaign drop down when placing a new order. This has been corrected, and only active campaigns will now show in the drop down list to be selected when placing an order.
Open Payment Platform Gateway - An option in the provider profile within the Settings > Providers page has been added for tokenization. If “Use Tokenization is set to YES, the parameter ‘createRegistration’ will be included in the request to the gateway. If “Use Tokenization is set to NO, the parameter ‘createRegistration’ is NOT included in the request to the gateway. You will only need to use this option if required by your payment processor.
Release Notes 03/18/2020
FEATURES
Editing Email templates just got easier! We have upgraded the editor tool within our email templates. This upgraded tool will be on adding new email templates moving forward, any existing profiles will have the previous editor tool.
We are now providing tokens that will allow for custom tracking URL’s to be implemented on email templates! This will allow you to send a tracking link to your customers within their email notification.These tokens are {orderdate}, {orderdateymd}, {shipdate}, {shipdateymd} and can be found within the email template directly, via the ‘view tokens’ link.
When marking a product as ‘return’ via the product line item, a new pop up window will appear with an option to choose if you would like to keep the subscription active.
NEW Payment Gateway! Cybersource has been added to our Payment Gateway Providers.
FIXED BUGS
The {product_summary} token has been enhanced to properly reflect the order total and any discounts applied.
The ‘Trial Product’ dropdown within the ‘Place Order’ page has been fixed to list the products in alphabetical order.
TaxJar is now calculating the price on shipping if the product price is $0.00.
Release Notes 02/25/2020
FEATURES
Enhanced support for 3D Verify on Acquired Gateway and NMI Gateway
New Gateway integration - Adyen - https://www.adyen.com/
New Gateway integration - VyaPay - https://www.vyapay.com/
New Gateway Integration - NMI Priority Payment Systems (5968 only) https://prioritypaymentsystems.com/
Klaviyo is now streamlining the entry of phone numbers
Avalara is now receiving offline payments
BUGS
The subscription_order_update issue has been resolved. An error message was being returned when trying to add a recurring order.
Smart tags in Segments are now working!
The issue where line item refunds were miscalculating by cents and causing an error message has been resolved.
Release Notes 02/5/2020
FEATURES
The 'Straight Sale' billing model has been renamed to 'One Time Purchase' billing model.
Kount Integration Updates:
The Billing Type inside the Kount Profile will now be required. Previously this was set to 'Select One'.
The Void/Refund Alert has now been defaulted to 'YES'.
Additional Parameters such as 'AFID, AFFID, SID, C1, C2, C3, Campaign ID, and Gateway ID 'have been added to the 'Custom Field' options.
BUGS
Payment Router notifications regarding usage were not matching the actual usage on the gateway. This has been fixed.
The TaxJar integration was not using the 'quantity x price' calculation. This has been corrected.
Affirm integration was having issues rounding, this was located and corrected.
Release Notes 01/29/2020
FEATURES
A new feature has been added to Stripe that will allow the user to access the 'Stripe Chargeback Prevention' service which can be mandated by the MID processor.
'Product Tax Code' has been added to the Products page. You can now set specific tax codes PER product, and they will be included in our post to either Avalara or TaxJar, depending on the Tax Provider you are using.
New methods have been added to our Restful API that will now give you the ability to search and view customers subscription information. For more information on the 'Get Customer Subscriptions',: https://developer-v2.limelightcrm.com/?version=latest#1c78784f-88fa-4bed-b2ce-1633748a0997
Release Notes 01/22/2020
BUG FIXES
The 'Show Results' and 'Clear' buttons were disappearing on the Orders Page when the page was refreshed too many times. This has been fixed.
If the main product was removed from order bundle, the price was being adjusted to $0.00. This has been corrected.
The 'Subscription Management' page was not displaying the correct forecasted amount if the order contained multiple products. The forecasted amount is now accounting for the multiple product amount.
Release Notes 01/15/2020
KEY FEATURES
New Customers Page! We have updated the look and functionality to make it easier to manage your customers. This will allow you to manage the customer at a high level, not just the orders.
FEATURES
Within the drop-down for products on the Place Order and Orders page, products are now listed alphabetically instead of by product id so that they can be found easier by product name rather than Id.
A new option has been added to Shipping Methods! You can now set up free shipping if a customer spends a specific amount.
Prospects cart information can now be stored via the prospect API
For the Paysafe NMI and Fluidpay Continuity Gateways the 'Website' and 'Cancellation URL' are now required fields.
BUGS
The Inovio 'rebill pre- auth' issue has been resolved.
Affirm issue where purchases were being authorized but not captured has been resolved.
The order export file is no longer showing 3 sets of quotes.
Release Notes 01/08/2020
FEATURES
MailChimp - You can now send additional order/customer information to Mail Chimp using custom fields. These can be configured inside your MailChimp provider profile.
ShipStation - You can now send additional order/customer information to ShipStation using custom fields. These will need to be configured inside your ShipStation provider profile.
NMI PaySafe - The ability to add the ‘BCC’ for consent emails has been added to the NMI Paysafe Continuity and Paysafe Fluidpay Gateway Profiles.
You can now easily search for Email Template tokens inside the Message Templates via the Email Notifications page.
BUGS
The parent order hyperlink was missing from the order history section for orders created via NewOrderCardOnFile, this has been corrected.
The ShipStation address update bug has been fixed.
Cascade preserved orders were unable to bill, this has been corrected.
PayPal customer info was not updating correctly, this has been fixed.
