August 08, 2012

UPDATED March 1, 2020

To set up an Auto Responder you must first create an account with the Auto Responder that you have selected.Log onto the auto responder website and follow their directions to get the API credentials that you will use to input into the sticky.io CRM platform. For information on how to set that up click here https://www.getresponse.com/enterprise 

To configure  GetResponse into your sticky.io CRM instance, you will go to Settings>Providers and  under ACTIONS select Add New Provider Profile.Select the type = Auto Responder  and select GetResponse from the drop down.Fill out the required parameters which are outlined below and click “Save”.

For more information on this Auto Responder click here https://www.getresponse.com/enterprise

Now a new window will open up asking you for the following GetResponse360 parameters:

API–Key – provided by the email provider
​Enterprise Version – choose Yes or no from the drop down
​Website - add the url for your store
​Alias – create an alias for internal purposes only.This alias will help you organize among multiple providers in the future,since you may have multiple GetResponse accounts within our system. 

Add the List IDs to your Campaign: When creating or editing your campaign, you will see at the very bottom of the page the option to enable an Auto Responder to your campaign. Once you select an Auto Responder two more fields will appear: Prospect Id and Customer Id, you will enter the List Id’s (token Id's) that were provided to you once your Lists were created in your auto responder terminal.

NOTE: Please note that this is a standard auto responder integration, so only customer and prospect information will be sent such as First Name, Last Name, Email and Phone number